Avaya Engage

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PHOENIX

February 2 - 5, 2020

About Avaya Engage^®

Avaya ENGAGE^®, hosted by Avaya and the International Avaya Users Group (IAUG), is the premier event for the future of communications experience and its impact on digital transformation. Avaya ENGAGE^® 2020 brings you four days of general sessions, workshops, and breakouts; inspirational and informative speakers; and content experts to drive and enhance your digital transformation journey.

Agenda at a Glance

To make the most of your time at Avaya ENGAGE^®, check out the planned schedule of activities. Visit often for updates!

Build your Agenda Agenda Details

COMING SOON

Sunday, February 2^nd
- Morning: Registration Opens / Pre-conference Workshops
- Afternoon: Attendee Orientation / Breakouts
- Evening: Avaya Welcome Appreciation Event
Monday, February 3^rd
- Morning: Opening Keynotes and Performance / Breakouts
- Afternoon: Breakouts / Experience Theater / Solutions Expo Opens / Partner Forum
- Evening: Experience Theater / Solutions Expo Opening Reception
Tuesday, February 4^th
- Morning: Breakouts / Experience Theater / Solutions Expo
- Afternoon: General Sessions / Experience Theater / Solutions Expo
- Evening: Solutions Expo Themed Event
Wednesday, February 5^th
- Morning: Breakouts / Closing General Sessions
- Afternoon: Experience Theater / Solutions Expo / Passport to Prizes
- Evening: IAUG Closing Party

Keynote Speakers

Jim Chirico

President and CEO, Avaya

Jim Chirico
President and CEO, Avaya

Jim Chirico is President and Chief Executive Officer of Avaya, Inc., which enables the mission critical, real-time communication applications of the world’s most important operations. He assumed his new role on October 1, 2017, after previously serving as Chief Operating Officer and Global Sales Leader.
Frank Ciccone

Senior Vice President, US Sales at Avaya

Frank Ciccone
Senior Vice President, US Sales at Avaya

Senior Vice President of U.S. Sales and Delivery where he is responsible for sales and delivery of product and professional services across all customer segments, both direct and partner-led.
Chris McGugan

Senior Vice President, Solutions & Technology, Avaya

Chris McGugan
Senior Vice President, Solutions & Technology, Avaya

Chris McGugan is Senior Vice President of Solutions & Technology at Avaya, leading technology strategy development to guide future investments. His focus is on assessing customer needs, market trends and how new and emerging technologies can drive value and improved customer experience as part of the digital transformation in communications that Avaya is leading.
Gaurav Passi

President, Cloud Business Group

Gaurav Passi
President, Cloud Business Group

Gaurav Passi is President of the Cloud Business Group. He is responsible for further accelerating the company’s delivery of cloud communications solutions and driving continued momentum to grow market share in UCaaS and CCaaS worldwide.
Karen Hardy

Vice President, Product Marketing and Solutions

Karen Hardy
Vice President, Product Marketing and Solutions

Karen Hardy is the Vice President of Product Marketing & Solutions at Avaya. She has been with Avaya since 2011 and has served in both Product Marketing and Product Management leadership roles and is currently responsible for developing solution definitions, messages and content.
David Chavez

Vice President, Innovation and Architecture, Avaya Innovation Incubator

David Chavez
Vice President, Innovation and Architecture, Avaya Innovation Incubator

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Marilyn Shuck

Board President, IAUG.

Marilyn Shuck
Board President, IAUG.

Marilyn Shuck is the current President of the International Avaya Users Group and has been active with IAUG for more than eleven years. She has been actively involved in chapters, chairing various committees, and planning the annual conference.
Victor Bohnert

Executive Director, IAUG

Victor Bohnert
Executive Director, IAUG

Victor has worked with various technology user groups for nearly 20 years. He joined IAUG as Executive Director in 2010, having previously held the same position for the Nortel User Group.

Jim Chirico
President and CEO, Avaya

Jim Chirico is President and Chief Executive Officer of Avaya, Inc., which enables the mission critical, real-time communication applications of the world’s most important operations. He assumed his new role on October 1, 2017, after previously serving as Chief Operating Officer and Global Sales Leader.

Jim brings depth of experience and consistent results as a business and operational leader in the technology industry, successfully leading teams in sales, worldwide operations, manufacturing and development. Since joining Avaya in 2008, he has been instrumental in the development of the company’s industry-leading business model, including record EBITDA performance, gross margin expansion and best-in-class Net Promoter Score.

In his previous role as COO, Jim was responsible for Global Sales, Global Operations, Human Resources and Quality. Jim optimized Avaya’s global business processes, stabilized sales and has led the company’s effort for Chapter 11 Emergence. In addition, he drove cross-functional alignment of key initiatives, including integration of all acquisitions and enterprise restructuring efforts.

Jim joined Avaya in January 2008 from Seagate Technology, where he was Executive Vice President, Global Operations, Development and Manufacturing. At Seagate, he led a team of more than 50,000 employees located in 14 facilities worldwide, successfully driving step-function change in the operational effectiveness of the organization.

Jim began his career at IBM in 1980, progressing through line leadership and corporate assignment positions to become a Site General Manager and WW Manufacturing Leader. He received a B.S. in Marketing from Providence College in Rhode Island.

Frank Ciccone
Senior Vice President, US Sales at Avaya

Senior Vice President of U.S. Sales and Delivery where he is responsible for sales and delivery of product and professional services across all customer segments, both direct and partner-led.

Frank joined Avaya in 2019 with more than 25 years of sales and engineering experience. Prior to joining Avaya Frank led the Advanced Solutions unit at Verizon Enterprise Solutions, a group inclusive of Verizon's global Collaboration, Customer Experience and Security practices. In his 16 years at Verizon and several years at ATT, Frank held various VP roles in strategy, business development and operations in the Enterprise space.

Frank holds a Bachelor of Electrical Engineering from Manhattan College and a Masters of Business Administration from Hofstra University.

Chris McGugan
Senior Vice President, Solutions & Technology, Avaya

Chris McGugan is Senior Vice President of Solutions & Technology at Avaya, leading technology strategy development to guide future investments. His focus is on assessing customer needs, market trends and how new and emerging technologies can drive value and improved customer experience as part of the digital transformation in communications that Avaya is leading.

In an industry undergoing a massive transformation, Chris is ensuring Avaya moves swiftly to deliver game-changing innovation to customers, and provides a path that enables customers to readily adopt new digital communications technologies and capabilities that optimize business performance.

With more than 25 years of experience in communications technology, Chris is a proven leader who brings a wealth of contact center, cloud and IoT expertise to Avaya. Most recently, he served as an operating executive with a major retailer, where he built out cloud and IoT operations to support strategic initiatives. In a previous tenure with Avaya, Chris was Vice President of Emerging Products and Technology, and of Contact Center Solutions and Marketing. He has also held executive and management positions at Belkin, Cisco and Motorola/Symbol Technologies, in addition to several board advisory positions at technology companies around the globe.

Gaurav Passi
President, Cloud Business Group

Gaurav Passi is President of the Cloud Business Group. He is responsible for further accelerating the company’s delivery of cloud communications solutions and driving continued momentum to grow market share in UCaaS and CCaaS worldwide.

He joins Avaya from Five9, where he was Executive Vice President, Products and Technology, and spearheaded the development, modernization and growth of the company’s cloud offering. He previously held senior leadership positions with P&L responsibility and overseeing product strategy and execution at Deutsche Telekom Hosted Business Services, Amdocs Inc. and Ciena Corporation.

Gaurav holds a Bachelor of Science in Business and Financial Management from Panjab University, an MBA from the Institute of Management Technology, Ghaziabad and a Master of Science in Computer Science from California State University, East Bay.

Karen Hardy
Vice President, Product Marketing and Solutions

Karen Hardy is the Vice President of Product Marketing & Solutions at Avaya. She has been with Avaya since 2011 and has served in both Product Marketing and Product Management leadership roles and is currently responsible for developing solution definitions, messages and content that inspire new and existing customers looking for unique customer experiences, team collaboration and digital transformation engagements.

Karen enjoys spending time listening and talking to customers, partners and speaking with industry analysts. She brings over 20 years of experience in the contact center and customer experience industry and prior to Avaya led product marketing and management teams at Alcatel-Lucent/Genesys and Aspect Communications

David Chavez
Vice President, Innovation and Architecture, Avaya Innovation Incubator

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Marilyn Shuck
Board President, IAUG.

Marilyn Shuck is the current Board President, IAUG. and has been active with IAUG for more than eleven years. She has been actively involved in chapters, chairing various committees, and planning the annual conference.

She has worked in the telecommunications industry for over twenty-five years designing and implementing innovative technology. Marilyn currently works as a UC Network Engineer at the University of Washington. The university just completed a project migrating over 25,000 endpoints to SIP this will allow the campus to integrate with current and emerging technologies.

Victor Bohnert
Executive Director, IAUG

Victor has worked with various technology user groups for nearly 20 years. He joined IAUG as Executive Director in 2010, having previously held the same position for the Nortel User Group. Victor has served in leadership roles for several organizations, ranging from startups to global organizations with over 100,000 members.

He began his career in campaign politics, holding several positions for candidates seeking office in the US Congress, Senate, and Presidency. He lives in Nashville with his wife and three children.

Why Attend AVAYA ENGAGE^®?

Discover These Reasons

Convince your Boss

Why attend
Convince Your Boss

At Avaya ENGAGE^®, you’ll get inspired by stories and case studies from visionary keynotes. Acquire knowledge from industry experts and thought leaders that will help you achieve maximum value from your Avaya solutions. Address today’s critical business challenges through roundtable discussions, hands-on workshops and one-on-one Avaya support. Enrich your career by deciding how technology transforms your organization and learn from your peers in the Professional Development breakout track. You will have access to the entire Avaya ecosystem: executives, solutions experts, partners, IAUG members, and Avaya customers.

And of course, have some fun! Network and enjoy dinner and drinks at our welcome appreciation party, visit the solutions expo for Avaya and technical partner solutions as well as many fun activities, and experience excellent entertainment at our closing party.

Avaya Partner Forum

Join us for our most exclusive partner event, the Avaya Partner Forum, on February 3^rd. We are setting the agenda now to share our vision and strategy for FY20. Learn how Avaya is committed to your growth and will position you for success. Come back here for more details as plans for the Partner Forum are finalized.

Why Sponsor AVAYA ENGAGE^®?

Be a part of the premier event for the future of communications experience. You’ll reach thousands of technology experts, practitioners, hands-on users, and key decision makers. Don’t miss out on this opportunity!
Download the Prospectus
Please contact Dusti Armstrong, IAUG Account Executive, for specific sponsorship packages and details. The earlier you become an Avaya ENGAGE^® sponsor, the more opportunities you'll have to build awareness with IAUG members and conference attendees!

Email: darmstrong@iaug.org

Phone: 615.432.5407

INTERNATIONAL AVAYA USERS GROUP

Providing a voice and a resource for
Avaya customers everywhere.

Whether your journey with Avaya began last week or years ago, IAUG wants to help you join together with thousands of like-minded professionals around the globe who share your passion and enthusiasm for the best business communications technology. IAUG serves to bring you together to share best practices, experience timely and relevant training, and create valuable networks among Avaya customers.

Join Today

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Phoenix

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PHOENIX

February 2 - 5, 2020

About Avaya Engage®

Agenda at a Glance

COMING SOON

Keynote Speakers

Jim Chirico

Jim Chirico President and CEO, Avaya

Frank Ciccone

Frank Ciccone Senior Vice President, US Sales at Avaya

Chris McGugan

Chris McGugan Senior Vice President, Solutions & Technology, Avaya

Gaurav Passi

Gaurav Passi President, Cloud Business Group

Karen Hardy

Karen Hardy Vice President, Product Marketing and Solutions

David Chavez

David Chavez Vice President, Innovation and Architecture, Avaya Innovation Incubator

Marilyn Shuck

Marilyn Shuck Board President, IAUG.

Victor Bohnert

Victor Bohnert Executive Director, IAUG

Jim Chirico President and CEO, Avaya

Frank Ciccone Senior Vice President, US Sales at Avaya

Chris McGugan Senior Vice President, Solutions & Technology, Avaya

Gaurav Passi President, Cloud Business Group

Karen Hardy Vice President, Product Marketing and Solutions

David Chavez Vice President, Innovation and Architecture, Avaya Innovation Incubator

Marilyn Shuck Board President, IAUG.

Victor Bohnert Executive Director, IAUG

With Avaya ENGAGE® 2019 rapidly approaching, our call for speakers is open!

Why Attend AVAYA ENGAGE®?

Reason 1

Reason 2

Reason 3

Avaya Partner Forum

Why Sponsor AVAYA ENGAGE®?

2020 SPONSORS

INTERNATIONAL AVAYA USERS GROUP

Providing a voice and a resource for Avaya customers everywhere.

Don’t miss Conference News

Phoenix

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