The Connected Guest Experience

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China’s Dragon Hotel

Avaya, a global leader in enterprise communications systems, software and services, announced today that The Dragon Hangzhou, a luxury hotel in the Zhejiang Province of China, has adopted Avaya’s unified communications solutions to help provide a first-rate guest experience and improve staff productivity.
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Value created for Halekulani Corporation

• Estimated a $1.25 million savings on integration of existing messaging and property management systems, cabling, and equipment in guest rooms.
• Consolidated two existing call centers with call distribution technology which resulted in “higher productivity, lower staff head-count, and increased service levels through more hours of coverage and enhanced focus on converting reservation inquiries to actual bookings.”

Kempinski Al Othoman Hotel

In Saudi Arabia Avaya will supply the twin Al Othoman towers, also home to Al Othoman headquarters, enabling business guests easy communication channels through IP telephony solutions.
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Pite Havsbad Group

The hotel chain Pite Havsbad Group has combined its Avaya IP Office solutions with Avaya Aura® Communication Manager, thereby improving the efficiency of its entire operation.
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Rotana Group:

The Rotana Group selected Avaya as one of its preferred communications providers for its properties across the Middle East region, to deploy its portfolio of innovative communications solutions for the hospitality industry.

Value created for Vail Resorts:

• Elimination of a high abandon rate (40%) by customers who want to use Web chat
• 25% sales conversion rate on Web chats
• Savings in overall cost of ownership – specifically in extending contact center functionality to remote locations (estimated start-up and annual costs savings of $50,000 per location)

Avaya Powers Cycas Hospitality

Avaya's technology and its business partner, QDOS help Cycas Hospitality open Staybridge Suites Hotel and a Holiday Inn to 100% occupancy for the London 2012 Summer Olympics. No mean feat when so many high-profile guests were making this their base of operations and expectations were extremely high.

Here’s a highlight of Avaya’s solutions for Cyas:

• Enabled hotel staff to stay connected even when not at their desks
• Enhanced the guest experience with high speed Internet connections
• Seamlessly integrated their Property Management System
• Provided all rooms access to Apple TV

Willard Intercontinental

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