The Avaya Hospitality Guest Lifecycle
Delivering a Personalized Guest Experience
and Improving Hotel Performance
80%
of U.S. online travelers are active on social networks. 1
Send personalized thank-you notes, hotel bills, and promotions to guest's devices.
74%
cite impersonal treatment during their stay as top peeve. 2
Know your guest's preferences, so you can greet and serve them with a personal touch.
98%
share positive hotel experiences with friends and family. 2
Connect with guests as they search the internet and read blogs and reviews.
#1
top gripe for hotel guests: lack of Internet access. 3
Cater to guests specific needs with fast WiFi and apps to access hotel amenities.
Customer engagement technologies are
contributing to guest loyalty, differentiation,
competitive advantage, and bottom line.4
1 phocuswright.com/socialmedia.
2 Experience Radar 2012, PWC.
3 "2013 North America Hotel Guest Satisfaction Index Study," J.D. Power.
4 Tech in Hospitality.
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