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- Collaboration and Mobility
- Integrated Hotel Applications
- Hospitality App
- Networking
- Guest Experience
Collaboration and Mobility
- Real time, always available communications among the hotel staff
- Manage tasks or requests with mobile hotel app
Featured products:
Avaya Aura® communications platform or Avaya IP Office with Contact Center capabilities.
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Case Study:
Pan-Pacific Hotels
- Enhanced enterprise mobility and 3 - 4 times faster response rate to guest requests
- 80 percent cost savings from efficiencies in resource and staff allocation for service delivery
- 20 percent reduction in equipment and infrastructure costs
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Integrated Hotel Applications
- Back Office Customer Service - Differentiate customer experience when guests make reservations
- Integration with Property Management Systems, Call Accounting, and Hotel Applications
Case Study:
Bella Vista Hotel
Integrating PMS with the communications system provides a single platform to work on, making features, tools and applications much simpler to use.
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Hospitality App
Turn every guest touch-point into an interactive and rewarding moment.
Watch the Guest Assist Demo
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Networking
Discover why hoteliers around the world are taking advantage of using one infrastructure for both voice and data communications, capable of fast, secure access and handling real time communications on any device
Want to improve costs and network performance? Learn More
Case Study:
Majid Al Futttam Group
Energy efficient and cost effective data networking solution across many brands and properties.
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Guest Experience
- Let guests have fast Wi-Fi access, browse the internet and hotel amenities from their own device. Learn More
- Want to give your guests instant access to your hotel’s services, staff, and latest promotions? Learn More
- Ensure that your front desk and contact center staff manage guest communications holistically to provide premier guest services. Learn More
Case Study:
Atlantis, The Palm
"Atlantis, The Palm is the region's first truly integrated entertainment destination resort and a development of this scale has unique communication requirements. In particular, our focus is on providing a superior guest experience and maximizing employee productivity," said Joe Tesfai, senior vice president Information Technology for Atlantis, The Palm. "It is key to have a solution that allows our team on the move to have access to all the communications features they would have at their desk."
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