Customize your ATF education by selecting from over 70 breakout sessions available over this three-day event. Enter your email is the form provided. Scroll through each breakout block and select one session for each block. Once completed, select submit at the end of the page. You’ll receive a confirmation of your choices
Note: The Avaya Technology Forum 2015 Plenary agenda and Breakout Sessions are subject to change without notice.
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CE = Customer Engagement/Contact CenterFor hybrid enterprises, the promise of savings mount from a less expensive physical footprint as well as more flexibility to get data and apps where they need to be and quicker—especially when you have the right application performance platform in place. If not, you'll be chasing blind spots in your application delivery chain that come from only using point solutions from the past—that is, one tool for each segment from a vendor that specializes in one thing and no integration with the overall complete picture. This session will provide insight in to Riverbed’s visibility, optimization, and control solution.
Patrick T. Campbell, Technical Marketing Engineer for Riverbed SteelCentral
Patrick T Campbell has spent his 20+ year career equally between Application and Network Performance Management and K-12 Education. As a Technical Marketing Engineer he began his career in IT at InfoVista as a Technical Trainer, followed by Raytheon Solipsys, OPNET Technologies, and now Riverbed Technology.
Join this session and hear Stan Mesceda, Senior Product Manager, High Speed Encryption, de-mystify the top 5 most common myths about data in motion, listed below:
Stan Mesceda
Stan Mesceda is the Sr. Product Line Manager for SafeNet's High Speed Encryption (HSE) business line focusing on encryption products that meet government and commercial requirements from 100Mbps to 100Gbps and beyond. During his career Stan has performed various roles ranging from engineering, operations, and program management. With a focus on data protection products since 2001, Stan has worked on ASIC developments, Token/Smart Card technologies, and SONET and Ethernet encryption devices. Several products have achieved NSA Type 1 certification.
Join Ian Harris from Ciena and hear how the adoption of SDN in the Wide Area Network will impact both LAN technologies and enterprise applications such alike. Based on almost three decades of experience with the leading provider of Packet Optical solutions to twenty three of the top twenty five Global Service Providers and some of the largest Enterprises, Ian brings a unique perspective on the relationship between the WAN and the performance of IP based application at the end user level. During the session he will focus on technologies such as:
Ian Harris, CTO Strategic Alliances
Ian has over 25 years of experience in telecommunications product development, product management and business development for large, complex, leading edge solutions with over 25 years in the networking and 10 years in virtualization and cloud computing solutions.
The Internet of Things (IoT) refers to a networked interconnection of everyday objects, users, and the interaction between them in a environment. Sensors, mobiles, appliances, or other type of devices are collaborating to increase and improve the services provided to end users and automated systems.
IoT extends the interaction of devices and users into a manner that objects can be managed remotely and act as information gatherers to the world around us.
Further, the Internet of Things transforms the manner we interact with the world around us and how network connected devices automate the world behind the scenes.
Additionally, it opens up tremendous opportunities for for new ways to approach the connectivity and security of connected appliances, sensors, and users. This new world is driving new models for network connectivity for security reasons while network services are becoming more required, anytime, anywhere in secure manners. Further, network configuration, security mechanisms, and optimal connectivity control must be thought through thoroughly.
In this talk, we will discuss our perspectives on spontaneous virtual networks to support secure, automated connectivity for any type of network connection in a hyperconnected environment that is becoming common place in nearly all networks today. Allowing for distinct identity of every device to include context of the support it needs from the network.
Paul Unbehagen
Paul Unbehagen is Chief Architect of Avaya Networking. Paul is an active member of the IEEE and IETF. He has worked on the design, standardization, implementation, deployment, and support of many modern routing protocols (e.g., MPLS, BGP, OSPF, IS-IS, and SPB)and currently has approximately 24 networking related patents. He has also participated in several IETF WGs to include IS-IS, BGP, L2VPN, and IPVPNs and is currently the author of the IP/SPB IETF draft. Paul is now participating in the design, standardization, implementation and productization of IEEE 802.1aq/Shortest Path Bridging.
Previously Paul has worked in numerous diverse networking environments to include the US Military, Bloomberg, MCI, Nortel and Alcatel-Lucent as well as a few startups. Paul thus has 16 years of deployment, operational, network design and architectural experience in live networks ranging from Government, Enterprise and Carrier.
There are many of the challenges in deploying secure, reliable IP Video Surveillance solutions. This session describes how Avaya is addressing these challenges in small, medium, and large Video Surveillance designs. Learn about the benefits of Avaya Fabrics, and Unified Access products, tested in collaboration with Avaya Video Surveillance Partners, and how these solutions can dramatically improve not only performance, but also operational efficiency for a variety of vertical markets and customer requirements.
David Passamonte
David Passamonte is an Avaya Senior Product Line Manager who is responsible for a portfolio of Ethernet Routing Switches with Avaya Unified Access Business Unit. Mr. Passamonte also has Product Line Management responsibility for Avaya’s Video Surveillance solutions and works closely with Avaya Architects, solutions design Engineers, and Avaya Partners to create reference topologies for next generation Fabric and Access solutions. Mr. Passamonte has held roles in Engineering and Product Line Management for nearly twenty years and worked with variety of technologies including Internet Routing, Network Security, and Campus LAN design involving Fabrics and Access solutions.
Darren Giacomini
Over 19 years in the IT field specializing in designing, implementing, and troubleshooting enterprise switching and routing infrastructures, as well as Microsoft and Linux based server implementations. Darren has over 10 years of advanced technical training experience, and curriculum development, in Microsoft (NT 4.0, 2K, 2K3, 2K8) and routing and switching technologies. Darren has diversified knowledge in Avaya, Cisco, HP, and Juniper platforms. Specializing in designing and implementing high availability network infrastructures to support real time Video Surveillance applications. Prior to Avaya he spent 8 years as the Lead Network Architect for Pelco.
The Enterprise edge is undergoing a rapid transformation. What is required to deliver on the promise of the true “Wireless Office?” What is the future of wired access? What are the implications of next generation high speed wireless standards such as 802.11ax standards on the wired infrastructure? How do 2.5Gbps, 5Gbps and 25Gbps Ethernet standards fit into next-generation enterprise networks? This thought-provoking session will provide a forward-looking view on next-generation network access based on key industry trends and inflection points.
Alan Hase
Alan Hase is a VP of Avaya’s Unified Access Research, Development and Product Management organization, Alan is responsible for the strategy and execution of Avaya’s Mobility, Identity and Access Switching products.
Alan has been in the technology industry for over 20 years with 15 years of experience at Cisco. Alan joined Cisco in 1996 leading the Cisco 7500 High-End Router software engineering team. During this time, Alan’s team developed and delivered key innovations in the area of distributed processing and services acceleration that enabled Cisco to extend its leadership position in high-end routing. In 2001, Alan became a Director of Engineering responsible for Cisco’s IPsec VPN product development and strategic direction. In a collaborative effort with Cisco’s router teams, Cisco changed the IPsec marketplace from a point product security technology to an embedded routing and networking technology.
The room conferencing market is undergoing a transformation. In the next 5 years, more conference rooms than ever before are expected to be enabled with state of the art, cloud connected, intuitive to use, ultra high quality video and collaboration tools. Join us to learn how Avaya Scopia XT will drive this change by incorporating advanced technologies and state of the art design.
Ori Modai, CTO Avaya Mobile Engagement
Ori Modai is the Chief Technology Officer (CTO) of Avaya’s Mobility Engagement business unit responsible for the long term roadmap and technology strategy of the video solutions. He holds three patents in videoconferencing and collaboration, is on the board of directors for the IMTC and other industry associations, and holds a Bachelor of Science in Computer Science from Technion – Israel Institute of Technology.
Avaya is the leader in enterprise contact center deployments, providing an extremely robust geo-redundant architecture that organizations have come to rely on for their most important customer communications. The power and flexibility of the Avaya Aura Contact Center Elite architecture is now available in the cloud from the world’s leading service providers, and it is now possible for any size contact center to deploy on the rich and robust Aura architecture. This session highlights what goes into the Avaya Contact Center as a Service (CCaaS) offer, how multi-tenancy, usage measurement and billing are managed, what features are available today and what are coming soon. Also get a chance to give your feedback on the Avaya CCaaS offer and top priorities and discuss your ideas for what would be most useful in migrating existing Avaya customers to the cloud.
TJ Kuhny
T.J. Kuhny is a Product Management Director for Avaya Cloud Solutions. He has over 25 years of experience in the technology and contact center spaces, including multi-channel interaction management and workforce optimization and analytics. Prior to joining Avaya in March 2014, T.J. was Senior Product Manager for Workforce Optimization at Aspect and also built experience at Accenture, Perot Systems, and contact center start-up Apropos Technology. He is responsible for overseeing the strategy and product direction of the Contact Center solutions in Avaya’s cloud portfolio. Mr. Kuhny holds a master’s degree in E-Commerce Technology from DePaul University.
This session will take attendees through the development of a cloud solution from conception to on-site delivery on the Avaya Collaboration Pod. It will cover discovery, solution engineering, sizing, configuration, cost analysis, environmental consideration and delivery of a real-life design of an Aura UC/CC deployment. Special focus will be on leveraging design approaches (involving computing, storage and networking components) to optimize Aura UC/CC solution performance, as well as overall resiliency on the Collaboration Pod. In addition, benefits of virtualizing Avaya products on the Collaboration Pod, improvements the Collaboration Pod offers over the standard Aura Virtualization Enablement offer, and how Collaboration Pods reduce cost/complexity of managing the solution will be covered. Demonstration of the Pod Orchestration Suite, the umbrella management tool for C-Pod, will be provided.
Phil James
Phil James is a Senior Architect for the Collaboration Pod. Phil has more than 15 years of experience with Avaya products and solutions. He has worked extensively with customers on their general business and contact center solutions leveraging Avaya products. He has performed software development, system test, and solution validation. Previously, as a Senior Manager, he managed the validation efforts for System Test Teams covering a large range of Avaya Contact Center products. Most recently, he was a Senior Manager for the Solution and Interoperability Test Lab (SIL), providing validation of large complex solutions, driving solution architecture, and working closely with customers.
Cyril Dowling
Cyril Dowling is a Senior Product Manager for Collaboration Pod. Cyril has worked for more than 16 years in the Data Networking business unit as a program manager delivering Management Applications, VSP Switches, and WLAN products. Cyril is responsible for creating the offer definition, providing material codes and supporting the sales community with the CPOD offerings. He is also the designer of the CPOD Sales Configurator Tool and manages the weekly CPOD design reviews globally.
Avaya Aura Contact Center (AACC) is Avaya's award-winning contact solution for both the CS1000 and Communication Manager platforms, offering unified voice and non-voice interactions supported and managed via a single universal queue. Attendees will learn about the latest AACC 6.4.2 feature pack developments as well as the new capabilities slated beyond. If you are an existing AACC customer, or a customer who is considering deploying Avaya Aura Contact Center, you will not want to miss this session.
Jim Hickey
Jim Hickey is a Product Management Director in the Avaya Customer Engagement Solutions (Contact Center) Business Unit. He has extensive experience in the contact center space and has managed the full range of contact center products and technologies. He is currently the portfolio leader for the Elite and Avaya Aura Contact Center solutions as well as several of the new Engagement Development Platform Snap Ins.
Attend this session for a discussion on Avaya Suite Licensing and how to maintain and manage system records using the Product Licensing and Delivery System (PLDS). This presentation will offer a primer on how to use PLDS to manage any Avaya Aura system, how to maintain records, decode the existing entitlements, sort through the Suite bundles and determine what is available for activation and what is being used. The talk will include a hands on demo of PLDS supporting an active Avaya Aura system.
John Nason, Distribution - Technology Manager
John Nason is a Distribution Technology Manager with Avaya supporting our distribution channel. John is responsible for assuring that distributors are competent across Avaya’s portfolio of products by assuring they stay certified and accredited in the technology. He is also a technical resource for distributors in technology and technology operations across the Avaya portfolio.
John has been with Avaya for twelve years and lives in the Chicago metropolitan area. Mr. Nason has a Bachelor’s degree in Electrical Engineering and an MBA, both from Purdue University. He also holds Avaya’s entire technical Design specialist credentials (APDS).
The dream of a telecom IT organization is to work without boundaries; the concept of a virtual data center, where they can leverage resources spread across the campus and a public cloud. This will open up the opportunity for customers to accelerate deployments (agility), reduce costs (optimize), extend and tryout new technologies with ease. Avaya's new hybrid cloud offer with vCloud Air brings the virtual data center concept to reality, by extending and sharing telecom resources (on-prem and cloud). This session covers from order to support, the engineering highlights, reference architectures for the offer, rate cards for the solution, and the maintenance aspects.
Steve Regini, Sr. Director, Sales Engineers for Worldwide Service Providers and Systems Integrators
Steve Regini brings more than 20 years of expertise and knowledge in the telecommunications industry to Avaya. Supporting the company’s global salesforce, Mr. Regini and his team of highly skilled technical sales engineers are responsible for delivering the right mix of innovative communications solutions, architectures and go-to-market strategies to Avaya’s global customer base of large incumbent service providers, regional and competitive local exchange carriers, system integrators, as well as SME’s and other large enterprises. His technical expertise and professional salesmanship in the telecommunications field is continually acknowledged. Mr. Regini has been the recipient of several awards, including the Avaya Leadership Award, the Sonus Honor’s Circle, and several other sales achievement awards. He graduated from the Colorado School of Mines, with a focus on mechanical engineering, and attained his MS in telecommunications from the University of Colorado.
Mohana Krishnan, Senior Principal Consultant
Mohana Krishnan Gopalakrishna is a Senior Principal Consultant with Avaya Professional Services, with more than 22 years of telecommunication industry experience. Mohan currently leads the Advanced Routing Technologies team focusing on Enterprise Architectures for Avaya’s Strategic accounts. He has two patents from the U.S Patent Office and two pending with the Patent Office. Mohan received his bachelor's degree in Technology in Electronics and Communication Engineering from Karnataka Regional Engineering College (Mangalore University), India, in 1992. Mohan has an MS in Telecommunications from the University of Colorado.
Networks are going through a transformation to meet the compute resources needed to match with the ever changing business demand. Siloes of compute resources are getting virtualized and deployed in the cloud. A truly virtualized and multi-tenant network is the foundation for cloud-based architectures and IT models.
Avaya Fabric Connect is the Industry's first true multi-service / multi-tenant architecture that extends the end-to-end reach of Fabric from your remote offices to your public, private and hybrid cloud Data Centers across the Metro and WAN networks. In this session you will learn how you can evolve your network with Avaya Fabric Connect and benefit from faster time to service, better agility, better business continuity, and increased efficiency.
Gautam Roy
Gautam brings over eighteen years of industry experience in Product Management and strategy. Gautam is a Director Product Management at Avaya for the Network Fabric and Virtualization product line.
Gautam is an expert in virtualized data centers, cloud computing and solutions, software defined networking, L2/L3 switching, storage and security. Gautam has a BS in Electrical Engineering from the University of Bombay, and a Kellogg Executive Scholar in Marketing.
Network Operations in organizations comprise of three specific tasks – provisioning, management and orchestration. Provisioning involves the initial deployment of equipment and once provisioning is complete, management covers day-to-day operations. Lastly, orchestration focuses on the ability to manage different network elements in concert with each other. Organizations need tools to perform these complex tasks. In addition, as technology evolves, Organizations want to ensure investments make today align with the vision of Software-Defined Networking (SDN), an approach to networking where control is taken away from hardware and given to a software application (Controller).
In this session, we will present a complete portfolio of tools & infrastructure available from Avaya and how they help organizations with automating the full operations lifecycle – from network provisioning to management to orchestration. In addition, we will also discuss how these tools provide flexibility to implement new and emerging technologies like SDN.
Sri Phanindra
Sri Phanindra is the Director of Data Center & Cloud Solutions within Avaya Networking. He has more than 17 years of experience in Systems, IT & Network Management. He has experience building solutions combining software products, APIs and consulting. He has a solid understanding of the needs of Enterprise, Commercial and Service Provider segments. Prior to joining Avaya, Sri was a Senior PLM for Managed Services Channel Partners at Cisco.
This presentation discusses the business and technology challenges that customers face today in Enterprise and Data Center environments. We will discuss Avaya’s strategy and solutions as well as the value propositions you can present to customers based on a Avaya solution. The presentation will also include example use cases to make the solution more tangible.
Fab Fiori
Fabio recently joined Avaya in Fall 2013. Fabio has been in the IT industry for over 25 years focused on various parts of the Data Center, everything from Servers to Storage and Physical to Virtual. Prior to joining Avaya, he spent the last 16 years with Dell, where he managed a Global team of Evangelists focused on Storage and the Data Center. Fabio brings a wealth of industry knowledge.
An introduction to the concepts and value of Avaya Fabric Connect. This session will cover the high level capabilities of Avaya Fabric Connect and how it can transform business today.
Paul Unbehagen
Paul Unbehagen is Chief Architect of Avaya Networking. Paul is an active member of the IEEE and IETF. He has worked on the design, standardization, implementation, deployment, and support of many modern routing protocols (e.g., MPLS, BGP, OSPF, IS-IS, and SPB)and currently has approximately 24 networking related patents. He has also participated in several IETF WGs to include IS-IS, BGP, L2VPN, and IPVPNs and is currently the author of the IP/SPB IETF draft. Paul is now participating in the design, standardization, implementation and productization of IEEE 802.1aq/Shortest Path Bridging.
Previously Paul has worked in numerous diverse networking environments to include the US Military, Bloomberg, MCI, Nortel and Alcatel-Lucent as well as a few startups. Paul thus has 16 years of deployment, operational, network design and architectural experience in live networks ranging from Government, Enterprise and Carrier.
Avaya has a substantial suite of new applications and technology for furthering an enterprise’s Customer Engagement effort. This talk will provide a broad overview of applications available for Financial, Retail, Government, and Healthcare verticals—as well as overall customer service operations. Innovations for customer interactions will outline support for mobile customer service with linkages via text chat, voice, video, and screen sharing to agents, situation (context)-based routing, dynamic multimedia self-service, and data linkage modules to common CRM systems and to electronic health record systems. Innovations for contact center operations will overview efficient new agent desktops and tools, real time analytics linkages, contact flow analytics, cloud-based agent positions, and multimedia / mobile supervisor tools. Specific customer examples related to the above innovations will be discussed, with accompanying metrics on ROI and efficiency gains.
Dr. Valentine Matula, CTO Strategic Services & GM Emerging Products and Technology
Dr. Matula leads the Emerging Products and Technology practice at Avaya, which creates and delivers strategic applications and innovative, first-of-a-kind market solutions to customers. Innovations include mobile and web-based digital customer service, omni-dimensional contact center operations, WebRTC/HTML5, video, multichannel notification services, speech and workflow analytics, and next-generation customer service agent capabilities. He has 44 patents granted with an additional 30+ in process. He is a Senior Member of the IEEE, with degrees from the University of Michigan and Case.
Deploying video conferencing can significantly improve employee productivity; help build relationships within teams, partners and customers; and enable dozens of use cases. Companies of all sizes can enhance the engagement and collaboration between organizations and deepen the relationships between their constituents. IT organizations can lead this transformative journey and become the enablers that put this powerful tool not only into the hands of every employee, but also to external users outside of IT control presenting great opportunities as well as challenges. This session will provide an in-depth study of Avaya’s internal deployment of Scopia that currently hosts average of 60,000 video meetings a month. It will also look at how the solution is deployed in a high scale global private cloud environment that Avaya personnel and guests use during their day-to-day activities.
Anush Naghshineh, Director, IT and Russell Singer, Sr. Architect On Avaya
Anush Naghshineh is the Sr. Director with Avaya Global IT, responsible for the On Avaya organization chartered for the architecture and deployment of Avaya products, technologies, and solutions internally worldwide. Anush brings 20+ years of extensive background in application development and deployment, Management Consulting, Sales with Microsoft, Cisco, PWC, EDS/HP, in addition to creating a startup venture. His consultative experience includes collaborating with CXOs and executives in a variety of enterprises ranging from Commercial, Communication Sector, Public Sector (SLG) within their business units and Operations & Systems (IT) organizations with the ultimate goal to identify business imperatives via insights developing solutions to meet strategic objectives.
Russell Singer, Architect On Avaya, IT
Russell Singer is the Lead Architect for the On Avaya team within the Avaya IT organization, and is responsible for transforming Avaya by leading the design and deployment of Avaya’s own solutions internally, across our global enterprise. Russell has a passion for technology and developing new solutions to meet the greatest challenges. He has 15+ years of Telecom, Data Networking, UC and CC experience with Lucent Technologies and Avaya, both in the deployment of Avaya’s products and providing engineering support to Avaya’s largest external customers and partners. Additionally, Russell has 20+ years of experience architecting and developing enterprise-class SOA-based applications which he has leveraged to create an enhanced user experience when deploying Avaya solutions.
Come see how the Avaya Aura applications can be designed for very high reliability atop the Avaya Networking stack. The Avaya Aura active-active technology with geo-redundancy and N+M reliability can provide resiliency in excess of six ‘9’s for some applications! This session will discuss the Avaya Aura ® Platform (Communication Manager; Session Manager, System Manager, Presence Services), and the Engagement Development Platform.
Stephen Durney, Director, Evangelist Product Group
Stephen Durney is the Director, Evangelist Product Group responsible for delivery and early adoption of the Avaya Aura® architecture and strategic Avaya solution set. Mr. Durney has held many senior leadership positions at Avaya and was responsible for Contact Center product management, Avaya SIP solutions and is a patent holder and inventor of the groundbreaking Avaya Aura® Session Manager. Mr. Durney speaks fluent Japanese and has also served as Vice President and Chief Operating Officer for Avaya Japan.
This session will help you to understand the current lifecycle status and 2015 plans for the Avaya Communication Server 1000. This breakout will present options to migrate from the Communication Server 1000 to the Avaya Aura® platform and will review lessons learned and benefits based on actual customer experience. In addition, the session will encompass not only the Communication Server 1000 but also look at important solution elements such as the clients, messaging and contact center as well.
Pierre Fournier, Senior Strategic Architect
Pierre Fournier is a member of Avaya’s CTO Architecture and Consulting Team, whose mandate is to advance thought leadership on Avaya Aura and all supportive technologies related to Engagement, Collaboration, and Unified Communications. Previously, Pierre held leadership positions in Nortel’s Carrier, Service Provider, and Enterprises divisions. He is most proud of his contributions to IMS and SIP intellectual property for which he has been granted US patents.
As SPs-SIs look to build out and host dynamic cloud services, they’re running into a wide range of complexities, ranging from infrastructure, networking integration, vendor interoperability, reliability and maintaining SLAs, as well as providing new utility pricing models. Collectively, it presents a challenge for SPs-SIs looking to offer end-to-end services. Consequently, instead of holistic “as-a-service” offerings, we find niche offerings that are specialized in only part of the delivery model (IaaS, PaaS, CaaS).
By way of Avaya’s industry-leading Fabric Connect networking technology—our consolidated infrastructure environment called “Collaboration POD”—coupled with our adoption of open-stack for multiple virtualization hypervisors and SDN hooks, and our Collaboration and Contact Center application heritage, Avaya has created a turnkey solution and model that enables SPs-SIs to quickly “drop in” cloud services. We call it the “easy button” for real-time communications and cloud services that includes an all-inclusive, pay-as-you-go infrastructure and service model for private, public and hybrid cloud deployments. In this session, we’ll explore the offerings coming in 2015 and how these solutions will become the foundation for Avaya’s cloud innovative.
Steve Regini, Sr. Director, Sales Engineers for Worldwide Service Providers and Systems Integrators
Steve Regini brings more than 20 years of expertise and knowledge in the telecommunications industry to Avaya. Supporting the company’s global salesforce, Mr. Regini and his team of highly skilled technical sales engineers are responsible for delivering the right mix of innovative communications solutions, architectures and go-to-market strategies to Avaya’s global customer base of large incumbent service providers, regional and competitive local exchange carriers, system integrators, as well as SME’s and other large enterprises. His technical expertise and professional salesmanship in the telecommunications field is continually acknowledged. Mr. Regini has been the recipient of several awards, including the Avaya Leadership Award, the Sonus Honor’s Circle, and several other sales achievement awards. He graduated from the Colorado School of Mines, with a focus on mechanical engineering, and attained his MS in telecommunications from the University of Colorado.
20 years ago, companies sought managed WAN services from Carriers in the form of X.25, Frame Relay and ATM at speeds ranging from Kbps to Mbps. That evolved over the next decade to MPLS services running on OC-192 backbones from a variety of different players enabled by deregulation of the industry. Those services have become the cash cows of the Service Provider market, where they have maintained premium pricing and pushed aside the flexibility of the technology for rigid offerings.
Yet, technology has continued to evolve. The speed and reliability of the Internet is such that people use it regularly for real time voice and video communications. Furthermore, remote workers that utilize the Internet from home, customer/partner sites or even the local coffee shop are becoming more prevalent. So, how do we leverage these trends on a larger scale to cut costs and gain productivity for the business?
Come learn about the technologies that can turn your branches into Corporate Hotspots."
Randy Cross
Randy Cross is the Director of PLM for Fabric & Infrastructure Products within Avaya Networking. He is responsible for defining the role of networking in Cloud and DC applications for Avaya, as well as, developing the strategic alliances necessary for end-to-end solutions.
He has 15 years of experience in networking with customers in Enterprise , Government and Service Provider (SP). Prior to Avaya, Randy co-created a team at Alcatel-Lucent that defined and developed Cloud strategy. He also led the IP Business Development team for MSO. At Motorola, Randy led a competive team and co-led a vertical solutions team as a pre-sales leader. Additionally, he led both SE and sales teams during his 8.5 year tenure at Cisco Systems.
Randy has designed and sold solutions for voice, video, security and data center (DC) in mobile, financial, disaster recovery (DR) and healthcare applications to name a few. He is a dual CCIE with solutions experience in Private and Public Data Centers, MPLS Core and Edge, security applications and video distribution.
IT departments in Enterprises can no longer say “No” to employees bringing their own consumer gadget to the workplace. While it may be unrealistic to expect people not to use their personal devices for work-related functions, the IT department is still accountable for ensuring the security of valuable corporate data assets and maintaining control over access control. Additionally, the emerging Internet of Things (IoT) brings with it a slew of other intelligent devices that need “secure access” to the network. This session discusses how Identity Engines uses Avaya Elastic Networking and MDM technologies to automate the Enterprise wired and wireless Edge in a secure fashion, and enables you to embrace secure BYOD and IoT.
Shmulik Nehama
Shmulik Nehama, Leader of the Avaya Identity Engines Portfolio delivering solutions to customers who want to deploy BYOD and Network Access solutions. Shmulik held leading product management roles in network security and network management at Avaya, Nortel Networks, Shasta IP Services, and Bay Networks. He is a 17-year veteran of data networking and security with extensive experience in product line management and technology business development.
Shmulik holds a Bachelor’s degree in Aeronautical Engineering from the Technion Technology Institute, Flight Testing Engineer from the USAF Edwards TPS, and an MBA degree from the Tel-Aviv University School of Management.
This session will describe the cost trade-offs of a Collaboration Pod, versus a UC/CC appliance, versus a DIY virtualized environment. It will walk through a TCO analysis of a specific customer deployment and describe where and how much savings can be realized with a Collaboration Pod solution. Robin Foster, Avaya Practice Leader for ROI TCO Analysis would be the lead presenter.
Robin Foster
Robin Harris Foster is the Practice Leader for ROI Analysis in Avaya. As the Practice Leader she is responsible for setting the standards and methodology for analysis of a broad range of the Avaya solution portfolio, including Private Cloud, Contact Center/Customer Experience Management and Unified Communications and Collaboration. She also develops tools used by Avaya associates and Business Partners when cost justifying Avaya solutions and engages directly with customers to develop cost justification for their investments.
Robin has more than 20 years of experience in Contact Center in a career spanning both Bell Laboratories (AT&T and Lucent) and Sales (Avaya) and was one of the primary co-inventors of the Business Advocate software available exclusively from Avaya. She holds 28 US Patents related to contact center operations, primarily in the domain of predictive and adaptive algorithms to align operations with business goals for performance and cost optimization.
Robin has a BS in Mechanical Engineering and a Masters of Engineering in Systems Engineering from the School of Engineering and Applied Sciences at the University of Virginia.
Introducing video into your contact center provides a new level of intimacy between the customer and your company. Customers are much more likely to have a positive experience and increase a company's Net Promoter Score with video involved in the interaction. We will explore use cases that highlight video as well as technology and human factor elements that represent the best practices that all go into a successful deployment.
Brian Hillis
Brian has worked with applications for enterprise telephony and contact centers since 1990. Since 1996, he has specialized in application development. His particular interest is thinking about and creating new and innovative applications that solve compelling business problems. In the past two years, he has focused on mobility and video applications for enterprise users and their customers.
Diego Klajner
Diego has been working within the software, technology, media, telecommunications, and finance industries for more than 20 years. During his tenure, Diego has driven many successful customer satisfaction and business improvement projects through the design and implementation of new products and services, as well as process re-engineering initiatives. He has worked on different roles within IT infrastructure and business operations management, in addition to sales and pre-sales roles with various products and services. Diego holds a Bachelor of Science in Information Technology and a Master degree in Business Administration.
This session is an introduction to the CC Elite product set, a part of Avaya’s Customer Engagement Solutions. You will learn how CC Elite, Call Management System, Elite Multichannel, Interaction Center, and one-X Agent work together to optimize customer engagement, improve agent productivity, and drive costs down. Attendees will learn the new developments delivered in 2014, plus hear about the new capabilities slated for 2015 and beyond. If you are an existing Elite solutions customer or a customer who is considering deploying one, this session will help drive your business to new heights!
Bill Jolicoeur
Bill Jolicoeur is the Avaya Senior Product Manager responsible for managing and planning CC Elite solutions comprised of Call Center Elite, Call Management System, Elite Multichannel, Interaction Center, one-X Agent, and Application Enablement Services. Previously, Bill managed product releases of CC Elite and various call center telephones and softphones.
Whether your business performance objectives are to Optimize your Customer Experience, Streamline Operations or both, come see what Avaya is doing to foster current investments and how they can serve as building blocks to the future of Avaya Reporting & Analytics. This session will provide guidance on how customers can obtain value from their existing Avaya reporting solutions today and an evolutionary roadmap for tomorrow
Dennis Kozura
Dennis Kozura is Sr Director of Unified Reporting and Analytics Solutions at Avaya.
No info available
This session will help you to understand the current lifecycle status and 2015 plans for the Avaya Communication Server 1000. This breakout will present options to migrate from the Communication Server 1000 to the IP OFFICE environment and will review lessons learned and benefits based on actual customer experience.
Pierre Fournier
Pierre Fournier is a member of Avaya’s CTO Architecture and Consulting Team, whose mandate is to advance thought leadership on Avaya Aura and all supportive technologies related to Engagement, Collaboration, and Unified Communications. Previously, Pierre held leadership positions in Nortel’s Carrier, Service Provider, and Enterprises divisions. He is most proud of his contributions to IMS and SIP intellectual property for which he has been granted US patents.
This session provides details for evolving from legacy platforms to Avaya Aura Messaging. It provides details focused on preparation, communications, and execution phases encompassing single site, multiple site, telephone user interface (TUI) selection, functionality variances, etc. It outlines migration offerings including Avaya Professional Services and Partner-delivered, capabilities of each, and how to leverage each to maximize and preserve the user experience while minimizing any re-training. The session will review a number of migration scenarios including: flash, phase, flatten/consolidate, dial-plan changes, highlighting specific do’s and don’ts as well as pitfalls to avoid for mitigating risks.
Roger Brassard
Roger Brassard is a Senior Product Manager within Avaya, responsible for the evolution of the messaging portfolio. With nearly 30 years’ experience in the telecommunications industry, he’s played roles as an end-customer, distributor/partner, as well as manufacturing, encompassing positions within installation, technical support engineering, and most recently within product management. When not working with customers/partners on the next big thing for messaging, he enjoys playing his saxophone, continuing his university education for computer programming and nutrition, or participating in endurance sports.
Networks must evolve in an era of clouds, virtualization and big data. They must become more agile, with simplified network architectures to meet the demands of business, mission and operational requirements. The emergence of SDN and network virtualization (with open-source software like OpenStack to manage them) is forcing network vendors to adapt their product & technology offerings to fit into transformed network environments that are managed by open source and multi-vendor tools.
In this session, we will discuss Avaya’s offerings (tools & technologies) and how they integrate with open environments to realize any organization’s dream of a truly-open, interoperable, scalable and a simplified network.
Sri Phanindra
Sri Phanindra is the Director of Data Center & Cloud Solutions within Avaya Networking. He has more than 17 years of experience in Systems, IT & Network Management. He has experience building solutions combining software products, APIs and consulting. He has a solid understanding of the needs of Enterprise, Commercial and Service Provider segments. Prior to joining Avaya, Sri was a Senior PLM for Managed Services Channel Partners at Cisco.
In medical networks, “mission critical reliability” takes on a whole new meaning. Lives depend upon the network being available at all times. Private “stealth” networks are often required for patient monitoring, radiology and other medical devices which are FDA regulated and cannot be modified with updated antivirus or malware protection software. Patient care and hospital staff communications rely upon IP Multicast. Medical devices have become more mobile and require reliable WiFI connectivity. In this session we will discuss the unique aspects of creating and maintaining Medical grade Networks, from creating a flexible, scalable and resilient infrastructure to accommodating the unique aspects of networking for health care applications.
Steve Emert
Steve Emert is a Network Solutions Architect for Avaya residing in the North Central US, concentrating on both Fabric Connect and traditional networking. Steve had the great fortune to help plan and implement the very first Avaya customer production SPB network, at the City of Milwaukee, in May 2011. He also has been involved in planning large Fabric Connect networks at Franciscan Alliance, the Commonwealth of Kentucky and other customers. Steve came to Avaya by way of Bay Networks and Nortel Enterprise Solutions, having joined Bay Networks in 1995.
The Enterprise edge is undergoing a rapid transformation. What is required to deliver on the promise of the true “Wireless Office?” What is the future of wired access? What are the implications of next generation high speed wireless standards such as 802.11ax standards on the wired infrastructure? How do 2.5Gbps, 5Gbps and 25Gbps Ethernet standards fit into next-generation enterprise networks? This thought-provoking session will provide a forward-looking view on next-generation network access based on key industry trends and inflection points.
Alan Hase
Alan Hase is a VP of Avaya’s Unified Access Research, Development and Product Management organization, Alan is responsible for the strategy and execution of Avaya’s Mobility, Identity and Access Switching products.
Alan has been in the technology industry for over 20 years with 15 years of experience at Cisco. Alan joined Cisco in 1996 leading the Cisco 7500 High-End Router software engineering team. During this time, Alan’s team developed and delivered key innovations in the area of distributed processing and services acceleration that enabled Cisco to extend its leadership position in high-end routing. In 2001, Alan became a Director of Engineering responsible for Cisco’s IPsec VPN product development and strategic direction. In a collaborative effort with Cisco’s router teams, Cisco changed the IPsec marketplace from a point product security technology to an embedded routing and networking technology.
Recent trends in BYOD and wired & wireless access are influencing the design of enterprise networks in an unprecedented way. Learn about Avaya’s holistic Unified Access solution and the benefits of extending the intelligence of Avaya Fabric Connect all the way to the wired and wireless edge to create secure elastic networks that help you keep pace with these emerging technology and user trends.
Prasad Pammidimukkala
Prasad heads up Product Management for Avaya's stackable switches, Wireless LAN and Identity Engines portfolios. He has over 20 years’ experience in the high-tech industry, including senior business development, product management and marketing roles at Gridiron, Brocade and 3Com.
The Internet of Things (IoT) refers to a networked interconnection of everyday objects, users, and the interaction between them in a environment. Sensors, mobiles, appliances, or other type of devices are collaborating to increase and improve the services provided to end users and automated systems.
IoT extends the interaction of devices and users into a manner that objects can be managed remotely and act as information gatherers to the world around us.
Further, the Internet of Things transforms the manner we interact with the world around us and how network connected devices automate the world behind the scenes.
Additionally, it opens up tremendous opportunities for for new ways to approach the connectivity and security of connected appliances, sensors, and users. This new world is driving new models for network connectivity for security reasons while network services are becoming more required, anytime, anywhere in secure manners. Further, network configuration, security mechanisms, and optimal connectivity control must be thought through thoroughly.
In this talk, we will discuss our perspectives on spontaneous virtual networks to support secure, automated connectivity for any type of network connection in a hyperconnected environment that is becoming common place in nearly all networks today. Allowing for distinct identity of every device to include context of the support it needs from the network.
Paul Unbehagen
Paul Unbehagen is Chief Architect of Avaya Networking. Paul is an active member of the IEEE and IETF. He has worked on the design, standardization, implementation, deployment, and support of many modern routing protocols (e.g., MPLS, BGP, OSPF, IS-IS, and SPB)and currently has approximately 24 networking related patents. He has also participated in several IETF WGs to include IS-IS, BGP, L2VPN, and IPVPNs and is currently the author of the IP/SPB IETF draft. Paul is now participating in the design, standardization, implementation and productization of IEEE 802.1aq/Shortest Path Bridging.
Previously Paul has worked in numerous diverse networking environments to include the US Military, Bloomberg, MCI, Nortel and Alcatel-Lucent as well as a few startups. Paul thus has 16 years of deployment, operational, network design and architectural experience in live networks ranging from Government, Enterprise and Carrier.
In this session, we will demonstrate how leveraging new client devices such Google Chromebooks, VDI Thin and Zero clients can now provide a suitable virtualized agent solution, delivering the necessary voice quality, failover and security for both premise and cloud-based contact center deployments. We will demonstrate all levels of cost savings and highlight the various solutions.
Diego Klajner
Diego has been working within the software, technology, media, telecommunications, and finance industries for more than 20 years. During his tenure, Diego has driven many successful customer satisfaction and business improvement projects through the design and implementation of new products and services, as well as process re-engineering initiatives. He has worked on different roles within IT infrastructure and business operations management, in addition to sales and pre-sales roles with various products and services. Diego holds a Bachelor of Science in Information Technology and a Master degree in Business Administration.
Brian Hillis
Brian has worked with applications for enterprise telephony and contact centers since 1990. Since 1996, he has specialized in application development. His particular interest is thinking about and creating new and innovative applications that solve compelling business problems. In the past two years, he has focused on mobility and video applications for enterprise users and their customers.
Many of us have adopted video for our daily personal and professional communication. Video has already become the biggest traffic source of data over the Internet. In this session will try to evaluate what are the next big things that will happen for video and mobile. What happens when Augmented Reality (AR), smart phones and intelligent video and computer vision team up to deliver a revolutionized experience?
Ori Modai, CTO Avaya Mobile Engagement
Ori Modai is the Chief Technology Officer (CTO) of Avaya’s Mobility Engagement business unit responsible for the long term roadmap and technology strategy of the video solutions. He holds three patents in videoconferencing and collaboration, is on the board of directors for the IMTC and other industry associations, and holds a Bachelor of Science in Computer Science from Technion – Israel Institute of Technology.
Avaya Cloud Engaegment for Unified Communications provides organization and teams with a full range of SIP Based secure, cloud-based advanced communications and collaboration capabilities that are consumed as an opex/utility service — voice, video, mobility, messaging and confererencing capabilities.
David Karim
David Karim has over 17 years of experience in the field of Telecommunications with an initial focus on backbone infrastructure, IP/VoIP network design, and access technologies. David comes from a Nortel legacy background with carrier network design, Service Provider sales, and new product introduction experience. David is now focused on Avaya Cloud solutions and is currently an Avaya Cloud Business Development Manager focusing on Cloud Enablement for Service Providers, Systems Integrators, and Avaya-certified distributors and VARs for the Americas International region. In this role, David adds his expertise in developing Avaya's go-to-market strategies for the Avaya hosted and partner hosted cloud solutions. David is a graduate of the University of Florida with a Bachelor’s degree in Computer Engineering and a Masters in Business Administration.
There are many advantages to keeping your Aura network current. Lots of awesome new features, efficiencies and cost savings, excellent security, and maintenance improvements. But an upgrade can be a daunting undertaking. Good news! Avaya is bringing to you a new tool that will address many of the challenges around upgrades. Solution Deployment Manager is the tool that will consolidate and centralize the Installation, Upgrade/Migration, and Patching of your Aura products, in both Avaya Appliance and Virtualized (VMWare) deployments. In this session we’ll take you through the workflow of an upgrade and how this new tool will help with common features, centralization, automation, and error reduction. Enabling upgrades that are less costly, faster, and less error prone. We’ll also walk through considerations when upgrading in the areas of License Management and Security.
John Cato
John Cato is a Customer-focused Product Manager with 27 years of experience in the communications industry. John began his career in the Carrier market and has worked in Data Networking, Enterprise, and SMB. He has held positions in Operations, Quality Engineering, Program Management, and most recently Product and Portfolio Management. John currently leads the Aura Management Portfolio, as well as Security and Presence.
Advancements in the reliability and performance of WLAN enable the delivery of E-Learning, mobile medical equipment for the Hospital or personalized Guest Wi-Fi in the hospitality sector. However, each application has some unique requirements/challenges that “generic Wi-Fi” will not be able to solve. Based on real-world experience and examples, this session explores the unique requirements and provides best practices in the design and deployment of WLAN solutions for the Education, Healthcare, Hospitality, State and Local Government, and High Density environments.
Jayanthi Srinivasan
Jayanthi Srinivasan has extensive expertise in the Networking industry with over fifteen years in various roles in Engineering, Business and Product Marketing. She has built large R&D, QA and product teams in India, China and the US and has successfully delivered several flagship Network and communications solutions for Novell, UB, Nortel and Avaya.
GJayanthi’s most memorable career activity was being a part of the architecture & implementation team for the wireless networks at the Winter Olympics in Vancouver and Sochi. In her current role, Jayanthi leads the Wireless Product Management team at Avaya where she expects to grow the business to over 40M annual.
Jayanthi has an Engineering degree, and is an MBA student at the Haas school of Business, Berkeley. Jayanthi is passionate about the environment and sustainable living. In her free time, Jayanthi loves to volunteer, read, and spend time with her daughter.
Hospitality networks – sports arenas, convention centers, hotels and resorts – present some very unique requirements for network operations. Extensive use of WiFi for guest services, the ability to set up and tear down quickly for trade shows, scaling stadium and auditorium WiFi to support massive use of BYOD “iGadgets” during events all present unique requirements in design. In this session we will discuss how Avaya’s Fabric Connect architecture and Avaya’s WLAN 9100 technology can be leveraged to support the wide range of services required in hospitality networks.
Steve Emert
Steve Emert is a Network Solutions Architect for Avaya residing in the North Central US, concentrating on both Fabric Connect and traditional networking. Steve had the great fortune to help plan and implement the very first Avaya customer production SPB network, at the City of Milwaukee, in May 2011. He also has been involved in planning large Fabric Connect networks at Franciscan Alliance, the Commonwealth of Kentucky and other customers. Steve came to Avaya by way of Bay Networks and Nortel Enterprise Solutions, having joined Bay Networks in 1995.
This session will benefit attendees responsible for the design, deployment, operation, and management of campus networks. It covers campus network design and deployment with Avaya Fabric Connect. Attendees will hear about the latest design options, deployment methods, and troubleshooting tips as covered in the Avaya Reference Designs. The session will focus on the enablement of network services with predictable outcomes. Topics include routing, resiliency, multicast, quality of service, and network segmentation. Examples based on real-world use cases will cover both VSP and ERS product lines.
TJ Schuler
TJ Schuler is a Distinguished SE in Avaya's Global SE Organization. He provides design guidance and technical direction to the internal sales force, customers and resellers. TJ is a presenter at events around the world, a published author and specializes in the integration of products across the Avaya portfolio.
IP multicast is one of the most complex and difficult technologies in IT. It often takes years of painful experience before an engineer can really say that they can design and support an IP multicast environment. Learn how Avaya’s Fabric Connect technology can deliver a far simpler and yet superior approach to traditional methods. In this session you will learn and understand the methods that Fabric Connect uses to support IP multicast environments as well as step by step procedures to enable and implement the technology.
Ed Koehler
Ed Koehler has been in the communications and networking industry for 25+ years. Ten of those years he spent as a Senior Technology Architect for R&D within the CTO division of Nortel. His area specialties are, IPv6, Multicast, Digital Identity and Network Security as well as Voice and Video communications.
Ed served as a subject matter expert on Digital Identity to the ITU-T study groups 13 and 17 in Geneva Switzerland in 2006. He has several patents in these areas.
Ed joined with Avaya in August of 2010 as a Senior Data Solutions Architect specializing in Virtualized Data Centers and associated technologies including compute and storage. He was named Distinguished Engineer at Avaya in October of 2012.
He is an IEEE and IETF member and was instrumental in the development of some of the core technology used in IEEE 802.1aq “Shortest Path Bridging”.
Proactive outreach campaigns that take into account customer preferences for mode of contact – live agent, automated voice notifications, and SMS/text - can be highly effective and profitable. We will discuss how to design flexible proactive outreach campaigns that will enable you to reach the right audience, with the right channel, at the right time, as well as consider the current regulatory environment.
Topics covered in this session:
Nitin Shroff
Nitin Shroff is a Senior Product Manager in Avaya’s Customer Engagement Solutions team. Nitin manages two solutions that combine the industry leading self-service and agent-assisted capabilities of Avaya, the Proactive Outreach Manager and Intelligent Customer Routing. Nitin has over 10 years’ experience with contact center solutions.
Learn how you can add advanced capabilities to your existing Avaya contact center investments so you can stay ahead of customer expectations. In this session, we will dive into use cases and discuss how Avaya Snap-ins give you the flexibility to:
And we’ll preview some additional exciting new Snap-Ins that will be available in 2015!
Steve Durney
Stephen Durney is the Director, Engagement Sales responsible for delivery and early adoption of the Avaya Aura® architecture and strategic Avaya solution set. Mr. Durney has held many senior leadership positions at Avaya and was responsible for Contact Center product management, Avaya SIP solutions and is a patent holder and inventor of the groundbreaking Avaya Aura® Session Manager and Engagement Development Platform. Mr. Durney speaks fluent Japanese and has also served as Vice President and Chief Operating Officer for Avaya Japan.
This session will cover Avaya Multimedia Messaging and Presence capabilities, including automatic and manual presence states, media messages, mobility, group messaging, offline messaging, and multiple device access. We will also review new client features that streamline messaging workflows, and touch on federation and deployment models for Multimedia Messaging and Presence Services.
Mike Killeen
Mike Killeen is a Senior Product Manager in the Avaya Engagement Solutions business unit responsible for the Avaya Engagement Development platform and the Avaya Aura® Presence Services. Mike also contributes to the Avaya Aura® System Manager in the area of monitoring, competitive analysis and user experience. He has also led various aspects of the Avaya Integrated Management offers and the Visualization Performance and Fault Manager (VPFM) team. Mike has also been the Director of System Management R&D and several other positions rounding out over 30 years of experience with Avaya/Lucent/AT&T.
Jodee Varney
Jodee Varney is a Senior Product Manager in the Avaya Engagement Solutions business unit, combining contact center and unified communications products and services. Jodee is currently responsible for the complete Avaya Multimedia Messaging solution experience, as well as the Avaya one-X Attendant and Avaya one-X Communicator for Mac products.
Jodee has been with Avaya since 2011, with Product Management responsibilities for user-facing client and server products that tie in collaboration capabilities to business workflow. These products have involved mobile and desktop environments. She has brought three new solutions from concept through to market introduction during this time.
Prior to Avaya, she has held various product management roles at Nortel in Enterprise data solutions, Carrier Networks, and Optical Networks, based in North America and Europe.
This session will be a deep dive into the "How and Why" to set up the Avaya Session Border Controll for the Enterprise (SBCE) for VPN-less remote workers. The type of client and call sever do make a difference on the SBCE. This session will outline those differences and bring other network elements into the story.
Chandra Manchenella, Sr. Manager R&D and Architect, Avaya SBCE
Chandra Manchenella, Sr. Manager R&D and Architect for Avaya, is responsible for ASBC Security Application development and architecture. He joined Avaya as part of the Sipera acquisition. He has over 20 years of experience in various roles in telecom industry and has extensive experience in full life cycle of the product development. Chandra is currently focused on Unified Communications and security. Chandra holds an MEng in Electrical Communication Engineering from Indian Institute of Sciences, Bangalore INDIA
Moving to a true Team Engagement business solution may mean changes to the communications architecture and infrastructure. To minimize the CAPEX requirements, more organizations are considering using a hybrid of cloud-based network for non-premise applications and moving to a virtualized environment for on premise. Avaya has offered VMware compatible virtual applications supporting Unified Communications for more than 2 years with over 3200 installations. This talk will review the customer experiences to date, discuss the underlying technology, and look at key technical advantages for virtualization of Team Engagement. Based on this history of installation information, we will offer important details that Avaya and their customers have learned in terms of OVA deployment, integration with any enterprise data center and a review of best practices.
Philip James, Senior Architect
Phil James is a Senior Architect for the Collaboration Pod. Phil has more than 15 years of experience with Avaya products and solutions. He has worked extensively with customers on their general business and contact center solutions leveraging Avaya products. He has performed software development, system test, and solution validation. Previously, as a Senior Manager, he managed the validation efforts for System Test Teams covering a large range of Avaya Contact Center products. Most recently, he was a Senior Manager for the Solution and Interoperability Test Lab (SIL), providing validation of large complex solutions, driving solution architecture, and working closely with customers.
IPv6… yes it’s coming. Like many things that creep up slowly, by the time you are taking notice it’s too late! IPv6 is being deployed today in many networks. With it comes new challenges for application designers and IT staff. Learn how Fabric Connect can help ease that burden significantly. Don’t know anything about IPv6 you say? No worries! There will be a short tutorial on the main points before we do the deep dive. Have fun with it after all… you can’t run forever!
Ed Koehler
Ed Koehler has been in the communications and networking industry for 25+ years. Ten of those years he spent as a Senior Technology Architect for R&D within the CTO division of Nortel. His area specialties are, IPv6, Multicast, Digital Identity and Network Security as well as Voice and Video communications.
Ed served as a subject matter expert on Digital Identity to the ITU-T study groups 13 and 17 in Geneva Switzerland in 2006. He has several patents in these areas.
Ed joined with Avaya in August of 2010 as a Senior Data Solutions Architect specializing in Virtualized Data Centers and associated technologies including compute and storage. He was named Distinguished Engineer at Avaya in October of 2012.
He is an IEEE and IETF member and was instrumental in the development of some of the core technology used in IEEE 802.1aq “Shortest Path Bridging”.
An introduction to the concepts and value of Avaya Fabric Connect. This session will cover the high level capabilities of Avaya Fabric Connect and how it can transform business today.
Paul Unbehagen
Paul Unbehagen is Chief Architect of Avaya Networking. Paul is an active member of the IEEE and IETF. He has worked on the design, standardization, implementation, deployment, and support of many modern routing protocols (e.g., MPLS, BGP, OSPF, IS-IS, and SPB)and currently has approximately 24 networking related patents. He has also participated in several IETF WGs to include IS-IS, BGP, L2VPN, and IPVPNs and is currently the author of the IP/SPB IETF draft. Paul is now participating in the design, standardization, implementation and productization of IEEE 802.1aq/Shortest Path Bridging.
Previously Paul has worked in numerous diverse networking environments to include the US Military, Bloomberg, MCI, Nortel and Alcatel-Lucent as well as a few startups. Paul thus has 16 years of deployment, operational, network design and architectural experience in live networks ranging from Government, Enterprise and Carrier.
This presentation discusses the business and technology challenges that customers face today in Enterprise and Data Center environments. We will discuss Avaya’s strategy and solutions as well as the value propositions you can present to customers based on a Avaya solution. The presentation will also include example use cases to make the solution more tangible.
Fab Fiori
Fabio recently joined Avaya in Fall 2013. Fabio has been in the IT industry for over 25 years focused on various parts of the Data Center, everything from Servers to Storage and Physical to Virtual. Prior to joining Avaya, he spent the last 16 years with Dell, where he managed a Global team of Evangelists focused on Storage and the Data Center. Fabio brings a wealth of industry knowledge.
Avaya Agent for Chrome, available today for Chromebooks, provides remote or office-based agents with access to Avaya Aura® Call Center Elite, which can be either cloud or premise-based. The collaboration combines Avaya’s expertise in customer engagement technologies with Google’s Chromebooks to enable greater simplicity, flexibility and cost efficiency in contact center operations. Employing a WebRTC-enabled interface, the solution provides agent capabilities that can be accessed by a simple Chrome application. This session will take you through some of the more popular agent use cases from seasonal capacity needs to work from home requirements. We will also do a deep dive into the simplicity of the client setup including an overview of the Chrome Management Console service, a key component to rapid deployment and ongoing management.
Stan Uhm
Stan Uhm is currently a Technical Lead on Google's Devices for Work team, whose mandate is to develop solutions and increase adoption of Google devices in the workplace. He currently focuses on Chrome based solutions, including those in the unified communications space. Prior to joining the Chrome team, he was part of the Google Enterprise team bringing cloud based collaboration, messaging and video conferencing technologies to companies throughout North America. His background also includes extensive experience in both call center and CRM technologies.
This session will build on basic self service design concepts and dive into advanced customer segmentation, routing and call treatment design. You will learn how to create Intelligent Customer Routing, Dynamic Self Service & Dynamic Routing experiences in caller segmentation, routing and customized wait treatment. We will also discuss how to integrate with Context Store to collect a wealth of data for routing and screen pop applications. Lastly, learn how ICR will integrate with Enterprise Work Assignment in the future to assign work items based on real-time matching of skills and capabilities against customer parameters or requirements.
Tore Christensen
Tore Christensen is a Corporate Consulting Engineer with Avaya’s Customer Engagement Solution Group, focused on speech self-service and automation. In this role, he helps call center customers demystify voice automation solutions and helps them create solutions that meet their customer service and business needs. Christensen has extensive expertise in call centers, VoiceXML, SIP telephony, speech recognition and web architectures, and holds several patents relating to data communications, internet statistics and instant messaging.
Discover how developers and business analysts alike can create solutions that manage customer communications and associated business processes -- without having to write any code! This session covers Avaya’s Engagement Development Platform as well as Avaya Collaboratory and Avaya Engagement Designer. Learn how to design applications to augment your contact center services, such as click-to-call with WebRTC, and learn how to build real-life customer engagement use cases quickly and easily using Avaya Engagement Designer’s intuitive graphical interface.
Michael Killeen
Michael Killeen is a Sr. Product Manager in the Avaya Engagement Solutions business unit, the leading provider of customer and team engagement solutions. Mike is currently responsible for the Avaya Engagement Development Platform (formally called the Collaboration Environment) and the Avaya Aura® Presence Services.
Other responsibilities are part of the Avaya System Management team and include system monitoring, instrumentation and a few monitoring partners that are part of our DevConnect Select Product Program. Mike also contributes to the Avaya Aura® System Manager in the area of monitoring, competitive analysis and simplification of the user experience. Mike has also lead various aspects of the Avaya Integrated Management offers and has lead the Visualization Performance and Fault Manager (VPFM) team.
Mike has also been the Director of System Management R&D prior to moving to Product Management. Other activities include leading a database application development team, system engineering, forward looking work, various project management roles and memory/processor hardware design all rounding out over 30 years with Avaya/Lucent/AT&T.
Vishal Saxena
Vishal Saxena is the founder of Roubroo, the cloud orchestration pioneer company, and a process scientist and is currently the Director of Enterprise Collaboration Software with Avaya. He is an experienced BPM professional and has co-authored OMG's BPMN 2.0 specification. Vishal is a contribution author to the BPMN 2.0 Handbook and multiple articles, papers and patents in the business process industry. He is the industry panel member of the BPM conferences since 2008. In the past, he has led the development of Apache ODE based Intalio BPMS and Oracle BPA, Oracle BPM Suite. He brings extensive experience in the enterprise software development, integration and BPM industry over the past 20 years. Since Avaya’s acquisition of Roubroo in summer 2014, Vishal leads the R&D organization that builds the Engagement Designer product line. This product is the centerpiece of Avaya’s Engagement product line allowing various Avaya and non Avaya snap-ins to deliver unified functionality to customers and partners.
Karen Hardy
Karen Hardy is Senior Director of Product Management for Avaya’s Experience Management portfolio. Karen has over 18 years of experience in the contact center and unified communications industry. Prior to Avaya, she led product marketing teams at Alcatel-Lucent/Genesys and Aspect Communications.
How vulnerable are your real time communications systems and what are the best practices to secure them so that your company doesn’t become the next news headline? This session will present a high level overview of the real threats to communications along with best practices, systems, tools, and techniques to limit exposure to Aura, conferencing, messaging, and mobile applications.
Chuck Pledger, Sales Leader, Security Sales Specialist
Chuck Pledger is a serial technology startup entrepreneur who has been on the forefront of telephony, networking, and security since the mid 90’s. For the past 12 years, he has served in executive leadership roles in a global capacity. Mr. Pledger is now is Avaya’s Global Sales Leader for UC Security Specialists responsible for UC Security sales leadership, engineering, and business development. Prior to this role, he was the VP of Global Channels for Sipera which was acquired by Avaya in 2011.
This session explores two emerging video standards: Web Real Time Communication (WebRTC) and H.265. How do they impact visual communications? When will they be implemented? How can attendees best prepare for them and leverage them? Attendees will gain a deeper understanding of these game changing technologies and Avaya’s related plans. (WebRTC is considered a game-changing technology that enables Web browser-to-browser real-time voice and video. H.265 is the ‘successor’ to H.264.)
Ori Modai, CTO Avaya Mobile Engagement
Ori Modai is the Chief Technology Officer (CTO) of Avaya’s Mobility Engagement business unit responsible for the long term roadmap and technology strategy of the video solutions. He holds three patents in videoconferencing and collaboration, is on the board of directors for the IMTC and other industry associations, and holds a Bachelor of Science in Computer Science from Technion – Israel Institute of Technology.
When knowledge workers and contact center agents have the ability to integrate business processes within their communications environment, they become more productive and, in turn, the customer experience is drastically improved. Many options are available to “connect” Avaya solutions and CRM databases; for example, to enhance functionality and create an integrated experience. Joint solutions combine the functionality of both interaction and transaction based functionality to deliver a complete solution, which allows you to leverage your multi-vendor environment more effectively, increasing ROI and avoiding expensive and disruptive rip and replace alternatives.
Michael West, Jr.
Mike has been working with software design and computer telephony integration for 25 years. He has worked with contact centers for 15 years, and for the last few years has focused on integrations with CRM packages. He has worked many roles in those efforts; including architecture, design, development, support, and pre-sales and customer consulting.
Diego Klajner
Diego has been working within the software, technology, media, telecommunications, and finance industries for more than 20 years. During his tenure, Diego has driven many successful customer satisfaction and business improvement projects through the design and implementation of new products and services, as well as process re-engineering initiatives. He has worked on different roles within IT infrastructure and business operations management, in addition to sales and pre-sales roles with various products and services. Diego holds a Bachelor of Science in Information Technology and a Master degree in Business Administration.
The fact that the issue of security is becoming a very big topic in IT goes without saying. We are hearing a lot more about data breaches within retail and banking as well as other verticals such as entertainment. But the reality is that these types of attacks are going on constantly. It is also important to consider that the strategies of the attackers have evolved so that traditional network approaches can fall woefully short. Advanced Evasion Techniques and automation are now the tools of the trade for attackers. The hacker community as well has evolved from mischievous college kids or disgruntled employees to a full scale industry where even whole nations participate. The rules of the game have been changing and yet we keep reacting with the same tools and methods that are unfortunately well understood by those we are trying to thwart.
Avaya has developed a networking technology and solutions approach that can help you change the rules.
Ed Koehler
Ed Koehler has been in the communications and networking industry for 25+ years. Ten of those years he spent as a Senior Technology Architect for R&D within the CTO division of Nortel. His area specialties are, IPv6, Multicast, Digital Identity and Network Security as well as Voice and Video communications.
Ed served as a subject matter expert on Digital Identity to the ITU-T study groups 13 and 17 in Geneva Switzerland in 2006. He has several patents in these areas.
Ed joined with Avaya in August of 2010 as a Senior Data Solutions Architect specializing in Virtualized Data Centers and associated technologies including compute and storage. He was named Distinguished Engineer at Avaya in October of 2012.
He is an IEEE and IETF member and was instrumental in the development of some of the core technology used in IEEE 802.1aq “Shortest Path Bridging”.
This session will benefit attendees responsible for the design, deployment, and operation of data center networks. It covers the latest design options, deployment methods, and troubleshooting tips using Avaya Fabric Connect, presented in the Avaya Reference Designs. The session will focus on the enablement of network services with predictable outcomes. Key topics include data center topologies, routing, resiliency, and multicast. Examples based on real-world use cases and will cover the Avaya VSP switching product lines.
Ben Thomas
Ben Thomas has been working in the Networking industry for 18+ years. During that time Ben worked in IT managing an ISP network, as a Systems Engineer and Consulting Systems Engineer specializing in LAN, WAN, and networking security technologies. For the last 8 years Ben has been building, testing, and documenting reference architectures for LAN, WAN, and data center networks.
TJ Schuler
TJ Schuler is a Distinguished SE in Avaya's Global SE Organization. He provides design guidance and technical direction to the internal sales force, customers and resellers. TJ is a presenter at events around the world, a published author and specializes in the integration of products across the Avaya portfolio.
It’s been an exciting year at Avaya, and the innovation continues with several new products launching in early 2015. This session will be an overview of each of the new platforms in the portfolio and where they fit into the overall solutions being delivered by Avaya.
Randy Cross
Randy Cross is the Director of PLM for Fabric & Infrastructure Products within Avaya Networking. He is responsible for defining the role of networking in Cloud and DC applications for Avaya, as well as, developing the strategic alliances necessary for end-to-end solutions.
He has 15 years of experience in networking with customers in Enterprise , Government and Service Provider (SP). Prior to Avaya, Randy co-created a team at Alcatel-Lucent that defined and developed Cloud strategy. He also led the IP Business Development team for MSO. At Motorola, Randy led a competitive team and co-led a vertical solutions team as a pre-sales leader. Additionally, he led both SE and sales teams during his 8.5 year tenure at Cisco Systems.
Randy has designed and sold solutions for voice, video, security and data center (DC) in mobile, financial, disaster recovery (DR) and healthcare applications to name a few. He is a dual CCIE with solutions experience in Private and Public Data Centers, MPLS Core and Edge, security applications and video distribution.
Dave Norton
Dave Norton joined Bay Networks in 1996 and held several postions as product manager of the BayRS platform series, Contivity/VPN Router product series, Secure Router product series and most recently the ERS 4000 ERS 5900 Series.
Other jobs Dave has experienced during his career include seismic research on the north slope in Alaska, operations manager for a startup, product manager at Hamilton/Avnet, product engineer and product manager at Cabletron Systems, then Bay Networks. Dave started in the networking biz (1988) as Novell System administrator at Hamilton/Avnet, having got his job at Cabletron because he could spell IPX, the rest is history.
Dave works in Billerica, MA, abd lives in Hampton, NH.
Jayanthi Srinivasan
Jayanthi Srinivasan has extensive expertise in the Networking industry with over fifteen years in various roles in Engineering, Business and Product Marketing. She has built large R&D, QA and product teams in India, China and the US and has successfully delivered several flagship Network and communications solutions for Novell, UB, Nortel and Avaya.
Jayanthi’s most memorable career activity was being a part of the architecture & implementation team for the wireless networks at the Winter Olympics in Vancouver and Sochi. In her current role, Jayanthi leads the Wireless Product Management team at Avaya where she expects to grow the business to over 40M annual.
Jayanthi has an Engineering degree, and is an MBA student at the Haas school of Business, Berkeley. Jayanthi is passionate about the environment and sustainable living. In her free time, Jayanthi loves to volunteer, read, and spend time with her daughter.
Taking the benefits of Avaya Fabric Connect and extending it over any legacy IP network enables a whole set of new solutions and turns any legacy infrastructure into a future ready fully virtualized infrastructure. Combined with a Software Defined Orchestration a key migration path can be outlined for any customer network ready to embrace the fabric benefits.
Scott Fincher
Scott is currently a Global Networking Solutions Architect within Avaya Networking’s global business unit. His current role consists of assisting in the development and execution of Avaya data solutions strategy, incorporating cross-portfolio and third-party solutions architecture for Avaya’s partners and customers.
Prior to this role, Scott was a Senior Product Manager for Avaya’s stackable switching platforms and data licensing framework, managing and bringing to market a number of Ethernet Routing Switch product families over a 7 year period based in the USA and Australia.
For several years, Scott was also the Asia-Pacific regional Product Manager for Ethernet Switching solutions incorporating product development strategy, marketing, and product media launches / road shows within the APAC region. This role followed a senior Asia-Pacific role as Enterprise Solutions networking architect assisting the region with positioning and selling data networking solutions.
Scott has broad extensive knowledge across the IT industry with 30 years’ experience in communications and network design, implementation, administration and support. His knowledge covers a wide range of technologies from LAN and WAN technologies (Switching & Routing), Wireless LAN, SAN/FCoE, Security, Optical, Unified Communications and Virtualization platforms. Scott has collaborated with all types of customers from Service Providers, Finance/Banking, Healthcare, Education, and Transportation verticals globally, with particular expertise with Defence and Federal government in Australia.
Other activities include regular participation at Interop, Enterprise Connect and Avaya Technical Forums as well as direct customer interaction.
Prior to joining Avaya via the Nortel Enterprise Solutions acquisition in 2009, Scott has worked in Systems Engineering management (A/NZ), Systems/Sales Engineering and support roles for several communications companies including; Bay Networks, Datacraft Australia, Cray Communications, Bull Information Systems (Honeywell) and Telstra.
Mobility is more than BYOD or empowering the road warrior. The outcome you are looking for from your mobility strategy is to empower users to communicate, collaborate, and engage from anywhere … independent of location, network, device, or device ownership. The mobility plan needs to address a broad range of use cases. This session address a variety of options to address specific needs for the teleworker, road warrior, enterprise roamer, desk worker, and customers.
Allan Mendelsohn
Allan is the Director of Marketing for Team Engagement Solutions at Avaya. While he resides in Canada, his effectiveness in his global role is a testament to the application of Team Engagement solutions. His marketing, product management, and business development career has spanned 20+ years dealing with the planning and application of voice, data, and information systems to support the needs of business with particular focus on employee productivity and customer service. His applications focus has included: unified communications, messaging, IVR, contact center, CTI, voice over IP, and remote data access. Prior to joining Avaya (via Octel and Lucent), Allan led marketing and business development teams at two midsized organizations entering new stages of growth, which followed his applications marketing tenure at Nortel. Allan holds an MBA in Information Systems (McMaster University) and an Honors BA in Economics and Psychology (York University).
Contact Center solutions for IP Office are collaborative, voice and multimedia customer experience solutions that allow midmarket enterprises to anticipate, accelerate, and enhance customer interactions using the Avaya IP Office™ platform. In this session, you will learn how to gain skills-based routing, call treatments, reporting, unified agent management, and graphical workflow capabilities. We will discuss how you can use the Avaya Agent Desktop to support specific IP Office phones and multimedia contact types: email, web, outbound, SMS and fax.
Ronald Callan
Ron Callan is Technical Sales Engineer at Avaya with 30 years of experience in converged telecom and data technology. He currently specializes in Avaya's telephony and contact center solutions for mid-sized customers.
Networks today are facing unprecedented challenges and tremendous opportunities. Secure and proprietary information is being accessed from an ever increasing array of devices. In addition, the need for networks to deliver new services with increased flexibility, without compromising availability and data, are on the rise. To deliver on the new requirements networking of a secure, flexible and simplified architecture and more holistic approach to networking is needed.
Learn how Avaya Fabric Connect and Oracle Virtual Networking (OVN) seamless work together and provide an enhanced secure infrastructure that lowers complexity and cost while simplifying management and increasing flexibility.
Savi Venkatachalapathy
Savi Venkatachalapathy is a Principal Product Manager at Oracle Networking, managing Oracle Ethernet Switches and Oracle Virtual Networking products. She has hybrid background of Engineering and Product Management with experience in Ethernet Switching, Network Virtualization, SDN and NFV. She had worked at Cisco and Cavium Networks prior to joining Oracle in 2011.
Bryan Marklin
Bryan Marklin is actively involved in developing new networking business, sales enablement and strategy for Avaya. Having spent the last 32 years in the networking business, he’s drawing on his diverse experience to create differentiation while evangelizing Avaya Fabric Connect and SPB. Bryan joined Avaya 18 months ago from his CTO role at Alcatel-Lucent.
In this session we will take a deeper look into the latest release of Avaya Aura Conferencing. We will cover the solution’s overall operational characteristics in addition to the many available design options and some practical considerations for capacity planning, resiliency and redundancy.
John Vogel, UC Sales Specialist
John Vogel is a 25-year veteran in the Conferencing and Collaboration industry, having been a principle face and voice of Avaya (and Lucent) Conferencing for the past 15-years. While with MultiLink/Spectel starting in 1999 he helped establish and then managed the OEM relationship with Lucent/Avaya that first brought carrier-class conferencing solutions to the Enterprise customer market segment. Then directly as part of Avaya for the past 10-years, John has held various roles evangelizing Conferencing and Collaboration within the Sales, Product Marketing and Technical communities. Prior to joining MultiLink / Spectel / Avaya, John had nearly 10-years of Video Conferencing sales and Channel Management experience with PictureTel Corporation.
Do you know what causes your communications solutions to go down? Do you know the financial impact of this downtime? Attend this session to find out how you can prevent the top 5 most common outage causes in your network. We’ll show you how to avoid hours of downtime and huge revenue losses. Avaya Global Support Services will share their experiences and lessons learned to avoid outages based on power loss, lack of routine maintenance, network issues and much more.
Joey Fister
Joey is the Senior Director within Avaya Client Services currently accountable for our client outage service restoration globally (Emergency Recovery). He has held international assignments in Shanghai, Mexico City, and London in various roles including Technical Support, Supply Chain, New Product Introduction, and Software Development. Joey’s reputation is one of generating immediate results in customer satisfaction, empathetic leadership, and describing complex scenarios in simple ways. He has certifications in Lean Six Sigma in addition to a Masters in Computer Science from the University of Florida. Joey is based in Dallas, Texas and enjoys playing the piano, swimming, reading, and travel.
Big Data-driven process engineering and context aware information is fueling innovation and new revenue opportunities for many organizations. Big Data deployments require a highly scalable, high-performance, and easy to manage compute system. An Avaya Fabric Connect solution is engineered from the ground up for high performance and operational simplicity. It delivers both very high capacity and a flexible network infrastructure to handle the massive levels of information, “Big Data” generated by users. Explore how a High Performance Avaya Fabric Connect solution for big data and analytics can help you transform your business and achieve a competitive advantage.
Gautam Roy
Gautam brings over eighteen years of industry experience in Product Management and strategy. Gautam is a Director Product Management at Avaya for the Network Fabric and Virtualization product line.
Gautam is an expert in virtualized data centers, cloud computing and solutions, software defined networking, L2/L3 switching, storage and security. Gautam has a BS in Electrical Engineering from the University of Bombay, and a Kellogg Executive Scholar in Marketing.
With more CIOs being challenged by their CFOs to move to an OpeEx-Everything model, the network is one of the last standing CapEx acquisitions in some enterprises. The Avaya Networking Flexible Acquisition Program (FlexAP) allows customers to rent Avaya Networking equipment on a monthly basis, with a minimum term commitment. This program differs from traditional lease options by allowing customers to return the equipment after 12 months and provides customers another acquisition option for networking equipment. This session provides an introduction to the Avaya Networking Flexible Acquisition Program with enough time left for Q & A around specific customer scenarios.
Mike Fitzgerald
Mike is Director of Product Management and Porfolio Leader for the ANS Unified Branch products. Mike came to Avaya through the acquisition of Nortel’s Enterprise Solutions division, where he held the same role. Mike’s previous roles at Nortel included Director of Hardware Engineering and Director of Router Plaform Engineering. Prior to Nortel, Mike held Director of Engineering positions at Bay Networks and Xylogics. He holds an MBA from Babson College and BSEE from Boston University.
In this session we will share some fresh research & analysis on how Fabric Connect customers are significantly saving on their operational expenses. We will have an Avaya Fabric Connect customer share their own “First Hand” experience!
Bryan Marklin
Bryan is actively involved in developing new networking business, sales enablement and strategy for Avaya. Having spent the last 32 years in the networking business, he’s drawing on his diverse experience to create differentiation while evangelizing Avaya Fabric Connect and SPB. Bryan joined Avaya 18 months ago from his CTO role at Alcatel-Lucent.
This session will benefit attendees responsible for the design, deployment, operation, and management of campus networks. It covers campus network design and deployment with Avaya Fabric Connect. Attendees will hear about the latest design options, deployment methods, and troubleshooting tips as covered in the Avaya Reference Designs. The session will focus on the enablement of network services with predictable outcomes. Topics include routing, resiliency, multicast, quality of service, and network segmentation. Examples based on real-world use cases will cover both VSP and ERS product lines.
TJ Schuler
TJ Schuler is a Distinguished SE in Avaya's Global SE Organization. He provides design guidance and technical direction to the internal sales force, customers and resellers. TJ is a presenter at events around the world, a published author and specializes in the integration of products across the Avaya portfolio.
Avaya’s SLA Mon™ technology can help you optimize your network and pinpoint issues fast from the comfort of your desk. This patented technology consists of an SLA Mon™ Server and firmware agents in our products that communicate with each other to enable advanced diagnostic features such as remote phone control, packet sniffing, and network monitoring. Join this session for a live demonstration of the Avaya Diagnostic Server with a focus on how to configure it and leverage it to optimize your network and solutions.
Sung Moon
Sung Moon is the Director of Product Strategy & Architecture for our Avaya diagnostic technologies, including the Avaya Diagnostic Server. Sung works with customers, business partners, and our Avaya service delivery organization to understand how advanced diagnostic technologies and automation can enhance the customer experience and reduce problem resolution times. Sung has a background in data networking, as well as a deep understanding of the Avaya UC product portfolio. Prior to his current role, Sung has been a Tier 4 engineer in Avaya R&D, a serviceability engineer, and most recently the Director of serviceability engineering for the Avaya UC portfolio.
The capabilities of Avaya Aura® System Manager continue to expand with each release and as more and more customers adopt Session Manager and Avaya’s other unified communications applications, many customers are wondering if now is the time to move on from Avaya’s legacy management tools. Attend this session for an overview of the capabilities of System Manager, a review of what’s new and a discussion on making the move to this powerful management platform.
John Cato
John Cato is a customer-focused Product Manager with 27 years of experience in the communications industry. John began his career in the Carrier market and has worked in Data Networking, Enterprise, and SMB. He has held positions in Operations, Quality Engineering, Program Management, and most recently Product and Portfolio Management. John currently leads the Aura Management Portfolio, as well as Security and Presence.
Avaya Agent for Chrome, available today for Chromebooks, provides remote or office-based agents with access to Avaya Aura® Call Center Elite, which can be either cloud or premise-based. The collaboration combines Avaya’s expertise in customer engagement technologies with Google’s Chromebooks to enable greater simplicity, flexibility and cost efficiency in contact center operations. Employing a WebRTC-enabled interface, the solution provides agent capabilities that can be accessed by a simple Chrome application. This session will take you through some of the more popular agent use cases from seasonal capacity needs to work from home requirements. We will also do a deep dive into the simplicity of the client setup including an overview of the Chrome Management Console service, a key component to rapid deployment and ongoing management.
Are you being tasked to leverage technology to help maximize the productivity of the contact center workforce? Learn about how workforce optimization (WFO) solves business problems to transform your contact center and dig into best practices for successful WFO deployments. We will discuss how companies have found problem areas, increased productivity and improved customer satisfaction through WFO. And we'll do a deep dive on how to implement historical and real-time insights and analytics for a full, end-to-end performance management. Lastly, learn best practices for how to deploy and implement Quality Monitoring and Workforce Management.
Thomas Haynes
Tom Haynes is a Business Development Manager, Avaya WFO Specialist and Avaya Speech Analytics Specialist with the Innovation and Customer Experience organization at Avaya. Some of Tom's specialties include: Work Force Optimization Solutions, Speech Analytics, Customer Experience Engineering, Large Enterprise and Contact Center Architecture, IVR/Automated User Experience Application Development and Voice User Interface Design.
You will learn about new Avaya Control Manager updates, including current main functionality, midterm & long term releases and the solution roadmap.
Brian Baumgart
Brian is a Business Development Manager in Contact Center at Avaya. He is a certified expert in Avaya systems and applications, with over 17 years of experience in the architecture, administration, and best practices deployment of contact center and unified communications systems on existing or new data networks, including the migration from other platforms.
This session will cover the Plan of Record and Plan of Intent for all Fabric & Infrastructure products: including the VSP Portfolio, ERS 8000 Series, SDN and NMS
Avaya Fabrics & Infrastructure PLM team
Randy Cross is the Director of PLM for Fabric & Infrastructure Products within Avaya Networking. He is responsible for defining the role of networking in Cloud and DC applications for Avaya, as well as, developing the strategic alliances necessary for end-to-end solutions.
He has 15 years of experience in networking with customers in Enterprise , Government and Service Provider (SP). Prior to Avaya, Randy co-created a team at Alcatel-Lucent that defined and developed Cloud strategy. He also led the IP Business Development team for MSO. At Motorola, Randy led a competitive team and co-led a vertical solutions team as a pre-sales leader. Additionally, he led both SE and sales teams during his 8.5 year tenure at Cisco Systems.
Randy has designed and sold solutions for voice, video, security and data center (DC) in mobile, financial, disaster recovery (DR) and healthcare applications to name a few. He is a dual CCIE with solutions experience in Private and Public Data Centers, MPLS Core and Edge, security applications and video distribution.
This session will cover the Plan of Record and Plan of Intent for full Contact Center portfolio.
Karen Hardy
Karen Hardy is Senior Director of Product Management for Avaya’s Experience Management portfolio. Karen has over 18 years of experience in the contact center and unified communications industry. Prior to Avaya, she led product marketing teams at Alcatel-Lucent/Genesys and Aspect Communications.
This session will discuss the roadmap for Avaya's Team Engagement/UC portfolio including i) Avaya Aura and related applications, clients and devices ii) Avaya Scopia Video Collaboration
Allan Mendelsohn and product experts (Aura)
Ori Modai and product experts.
This session will cover the Plan of Record and Plan of Intent for all Unified Access products: Wireless LAN, ERS Stackables and Identity Engines
Avaya Unified Access PLM team
Prasad Pammidimukkala heads up Product Management for Avaya's stackable switches, Wireless LAN and Identity Engines portfolios. He has over 20 years’ experience in the high-tech industry, including senior business development, product management and marketing roles at Gridiron, Brocade and 3Com.
This session will cover the Plan of Record and Plan of Intent for Collaboration Pod.
Cyril Dowling
Cyril Dowling is a Senior Product Manager for Collaboration Pod. Cyril has worked for more than 16 years in the Data Networking business unit as a program manager delivering Management Applications, VSP Switches, and WLAN products. Cyril is responsible for creating the offer definition, providing material codes and supporting the sales community with the CPOD offerings. He is also the designer of the CPOD Sales Configurator Tool and manages the weekly CPOD design reviews globally.
Phil James
Phil James is a Senior Architect for the Collaboration Pod. Phil has more than 15 years of experience with Avaya products and solutions. He has worked extensively with customers on their general business and contact center solutions leveraging Avaya products. He has performed software development, system test, and solution validation. Previously, as a Senior Manager, he managed the validation efforts for System Test Teams covering a large range of Avaya Contact Center products. Most recently, he was a Senior Manager for the Solution and Interoperability Test Lab (SIL), providing validation of large complex solutions, driving solution architecture, and working closely with customers.
This session will discuss the roadmap for Avaya's Team Engagement/UC portfolio including i) Avaya Aura and related applications, clients and devices ii) Avaya Scopia Video Collaboration.
Allan Mendelsohn and product experts (Aura)
Ori Modai and product experts.
Selling, designing, implementing and maintaining Avaya Fabric Networking Products and Solutions require a solid understanding of the core technologies upon which they are built. The APDS for Avaya Fabric Networking credential validates that the candidate has an introductory level of technical proficiency necessary to create specific designs and quotations to meet customer requirements. Fundamental to all earning Avaya Credentials is a solid understanding of the core technologies upon which the products and solutions are built. This session will provide the core requirements for the attendee to complete their APDS Fabric Networking Certification.
Note that this training is not a substitute for the detailed content available through Avaya Learning, but will provide a basis in preparing for the APDS credential test. The online test will be offered optionally at the conclusion of the training session.
Perry Heliger
Attend this comprehensive review session of the Avaya Aura UC solutions that will increase your level of technical proficiency and provide a solid foundation to achieving your Avaya Professional Design Specialist (APDS) credential for Avaya UC. Avaya experts will cover the latest information on the Avaya Aura platform including Aura Conferencing, Collaboration Environment, Communication Manager, Session Manager, and related architecture design, messaging, and application courses. Note that this training is not a substitute for the detailed content available through Avaya Learning, but will provide a basis in preparing for and an overview of the APDS credential test. The online test will be offered optionally at the conclusion of the training session.
Note that this training is not a substitute for the detailed content available through Avaya Learning, but will provide a basis in preparing for the APDS credential test. The online test will be offered optionally at the conclusion of the training session.
Kevin Schindel
If you plan on achieving the Avaya Professional Design Specialist (APDS) credential for Avaya Customer Engagement solutions, you won’t want to miss this comprehensive review session. An Avaya contact center expert will be on hand to provide a review of designing agent-assisted, automated and performance & management solutions for Avaya contact centers. We will also answer any burning questions you may have on the Call Center Elite and Avaya Aura Contact Center stacks, self-service and outbound solutions, and contact center Snap-Ins prior to sitting for the test. Note that this training is not a substitute for the detailed content available through Avaya Learning, but will serve as either a basis in preparing for or a review of the concepts to be covered in the APDS credential test. The online test will be offered optionally at the conclusion of the training session.
Note that this training is not a substitute for the detailed content available through Avaya Learning, but will provide a basis in preparing for the APDS credential test. The online test will be offered optionally at the conclusion of the training session.
Gene Weber
Sales of Avaya Scopia® video collaboration including cloud services are primed for strong growth in 2015 and beyond. Scopia solutions are available for resale only by authorized Avaya partners with the appropriate credentials to sell. Join us in this fast paced, targeted training session that will increase your level of technical proficiency and provide a solid foundation to achieving your Avaya Professional Design Specialist (APDS) credential for Avaya Scopia. Avaya experts will cover the latest information on the Scopia solution including XT Room Systems, Scopia Desktop and Mobile clients, Scopia infrastructure, Management along with AvayaLive™ Video.
Note that this training is not a substitute for the detailed content available through Avaya Learning, but will provide a basis in preparing for the APDS credential test. The online test will be offered optionally at the conclusion of the training session.