Vídeo
ARTIGO DE CAPA
RUMO AO OURO

São os Jogos Olímpicos o ápice das conquistas esportivas ou das implementações tecnológicas? Não é uma pergunta tão absurda quanto parece. Como fornecedor oficial da rede de dados para os Jogos Olímpicos de Inverno Sochi 2014, a Avaya está construindo a rede mais …

FRENTE A FRENTE
Q&A: Pierre-Paul Allard

Um veterano de 19 anos da Cisco Systems, Pierre-Paul Allard entrou para a Avaya em 2012 para supervisionar a estratégia corporativa e o desenvolvimento, antes de também se tornar responsável pelas vendas e pelo canal em julho. Allard tem grandes planos—em especial uma expansão da Avaya no mercado …

Infográfico
O Elevado Custo da Inconveniência

Os clientes querem um excelente serviço ao cliente, porém, muitas empresas colocam barreiras frente a eles. Se receber atendimento ao cliente se torna uma tarefa que requer muito esforço, e a experiência resulta ser cansativa, os clientes não ficam, eles irão embora. Isso é o que dizem 2.100 adultos em esta pesquisa realizada em 2013 pela Harris Interactive, patrocinada pela Avaya. …

Citações
Citações Notáveis

“As comunicações são um componente crítico de Sochi 2014 e a solução da Avaya terá um papel crucial para garantir o seu sucesso, permitindo aos veículos de comunicação, atletas, colaboradores, família Olímpica e Paraolímpica, força de trabalho e voluntários se comunicarem em qualquer lugar, a qualquer hora e em qualquer dia."

LIDERANÇA PLANEJADA
LIDERANÇA PLANEJADA

A Avaya é uma das 100 empresas mais inovadoras do mundo, de acordo com uma análise das métricas referentes a patentes feita pela Thomson Reuters. Este é o segundo ano consecutivo em que a Avaya é incluída nesta lista, que analisa o volume de patentes, a taxa de sucesso das solicitações destas patentes, o alcance global das patentes e a influência das patentes, evidenciada pelo número de citações de outros pesquisadores.…

Notícias
Inovações em todo o mundo

A rede hoteleira baseada em Cingapura, a Pan Pacific Hotels Group, está implantando as comunicações unificadas (UC) e a tecnologia de contact center do Avaya Aura®. A rede espera aumentar a taxa de resposta dos hóspedes em três a quatro vezes, bem como cortar custos com pessoal e recursos em cerca de 80%, além de reduzir os custos de infraestrutura em 20%. …

EVENTOS
Eventos Avaya

O Diretor Executivo da Avaya, Kevin Kennedy, realizando palestra de abertura da Conferencia International Avaya Users Group (IAUG), a CONVERGE2013, que aconteceu em Orlando de 3 a 7 de junho. O evento deste ano atraiu milhares de usuários, especialistas e parceiros da Avaya. …

Featured
Cover Story

Going for Gold

Are the Olympic Games the pinnacle of sporting achievements—or of technology deployments? It’s not as absurd a question as it sounds. As the official network supplier for the Sochi 2014 Olympic Winter Games, Avaya is building its most ambitious network ever …

Eric Lai
Letter From the Editor

Sochi 2014: The Technology Olympics?

I loved writing this issue’s cover story about Avaya’s key role in the Sochi 2014 Winter Olympics for so many reasons. Let’s start with Sochi, the Black Sea resort town quickly transforming into the Miami of Russia …

Eric Lai
Featured
Head-On

Q&A: Pierre-Paul Allard

A 19-year veteran of Cisco Systems, Pierre-Paul Allard joined Avaya in 2012 to oversee corporate strategy and development before adding sales and channel responsibilities in July. Allard has big plans—in particular, an expansion of Avaya’s …

Eric Lai
Featured
Quiz

Choose Your Own Collaboration Adventure

You’re a savvy, modern professional with myriad of communication options available to you. Which one should you use: text, call, voice broadcast, voicemail, email, chat, video chat, call a meeting, or swing by their desk? The answer is …

Elke Peterson
Asher Powell
Featured
Last Call

Clumsy Strangers and Attacking Insects

Cradling my bike, right foot on the curb, left hand on the handlebar, I stood and waited for Glass to give me directions to my destination. As I stared into the rectangular prism above my eyebrow, I felt a tap on my right shoulder …

Carlos Monterrey
Consumerization Corner

Top Tablets for Small and Midsize Businesses

These days, your small or midsize business (SMB) might have a workforce as widely dispersed as a large enterprise. If that’s the case, mobile collaboration is just as mission critical. Fortunately, the benefits of high-end unified communications …

Jude Chao
Infographic

By the Numbers

Percentage of International Avaya Users Group (IAUG) members planning a cloud communications deployment or evaluating their strategic options, according to a June Avaya survey …

What’s the Big Idea?

The Best Path Forward

Most of us learn in school that the shortest distance between two points is a straight line. That sounds logical and simple enough, even for grade school students. Unfortunately, that hasn’t always been the case in the world of networks …

Anita Karvé
Infographic

The High Cost of Inconvenience

Consumers want excellent customer service. Yet, too many companies place barriers in front of customers. If obtaining customer service becomes a high-effort, tiring experience, customers don’t stay-they run away

Asher Powell
Quoted

Notable Quotes

“Communications are a critical component of Sochi 2014, and the Avaya solution will play a crucial role in ensuring its success, allowing the media, athletes, officials, Olympic and Paralympic family, workforce, and volunteers to communicate from anywhere, anytime, any day.” …

Thought Leadership

Thought Leadership

Read this study by Wainhouse Research that examines the results of Avaya’s deployment of Avaya Scopia® video conferencing throughout the company and makes seven recommendations for companies considering the same move …

News

Innovations From Around the Globe

Singapore-based hotel chain Pan Pacific Hotels Group is deploying Avaya Aura® unified communications (UC) and contact center technology, which it expects to boost its guest response rate by three to four times …

Events

Avaya Events

Avaya CEO Kevin Kennedy giving the keynote address at the International Avaya Users Group (IAUG) CONVERGE2013 Conference in Orlando, held June 3–7. This year’s event drew thousands of Avaya users, experts, and partners …

Andres Larranaga
How-To

Over 350,000 Served

1,000+ videos. 2,600+ subscribers. 350,000 views. All in just 19 months. Those are the vital stats around Avaya Mentor, our fast-growing YouTube channel featuring technical how-to videos created by Avaya engineers. Avaya Mentor is our version of the Khan Academy …

Carl Knerr
Solutions

Real Simpl(ified)

New Avaya Aura® Suite Licensing offers a simpler, more flexible way for customers to tailor a unified communications (UC) solution to meet their organization’s exact needs. This reduces complexity for end users and business partners alike. It also saves them time …

Tac Berry
Partner Up

The Chronicalls of Xima

Small and midsize enterprises (SMEs) often feel that they get the short end of the stick when it comes to unified communications (UC) options. If 2013 Avaya DevConnect Innovation Award recipient Xima Software has its way …

Jude Chao
User Spotlight

Super Showing at the Super Bowl

The best defense is a good offense, or so the expression goes. In a similar vein, disaster recovery plans work best when there’s no need for a recovery. That’s the philosophy of Bill Lipscomb, CEO of WBL Services Inc. in Seattle …

Mark Everett Hall
Case Study: Mobile and Video

Niagara College Innovates and Educates With Avaya Video Technology

In its more than four decades of operation, Niagara College has grown substantially. Today, it serves 9,000 full-time students and 15,000 continuing education students annually at campuses in Welland, Niagara-on-the-Lake, and Niagara Falls, Ontario …

Case Study: UC and Private Cloud

Virtually Speaking

Forest City Enterprises is a massive real estate management firm based in Cleveland, Ohio. With nearly $11 billion in property under management, Forest City’s best-known properties include the Westfield San Francisco Centre mall …

Eric Lai
Trend: Video

Seven Simple Truths About Desktop and Mobile Video Conferencing

Desktop and mobile video are all the rage right now. Every video vendor claims they have a viable solution, and there is a seemingly endless string of new entrants to the market. For potential users, it’s hard to cut through the noise …

Robin Raulf-Sager
Not Invented Here

Two Shining Examples of Avaya Innovation

Nothing exemplifies Avaya’s homegrown innovation more than our Service-Level Agreement Monitor (SLA Mon) software. And no one exemplifies Avaya’s spirit of invention better than late Avaya Labs Research Scientist and Distinguished Engineer Jean Meloche …

Ravi Sethi